20 Jan
RESTAURANT MANAGER
Arizona, Mesa , 85201 Mesa USA

Vacancy expired!

Job Descriptions:The Restaurant Manager is responsible for operating a profitable and enjoyable restaurant, where the quality of service and ambience are continually challenged and improved, and where an environment that fosters creativity, free thinking and intelligent decision-making is encouraged. The Restaurant Manager is responsible for maintaining an effective program for training and developing the FOH team. The Restaurant Manager is responsible for assisting in creating and maintaining an upbeat, productive and educational environment. The Restaurant Manager projects a positive attitude, and visible respect for all employees. The Restaurant Manager provides feedback and direction to the FOH line employees to continue their development. The Restaurant Manager is an important member in the management team and therefore participates in meetings to discuss the business and operation of the restaurant. DUTIES & RESPONSIBILITIESLeadershipInspirational with managers and employees

Practices empathetic and educated listening

Runs effective, concise, inspirational line ups consistently

Runs effective pre-shift meetings

Is decisive

Acts and follows through with integrity

Knows when to act and when to stand back

Upholds and enhances the culture

Sees the future and is a student of the business

Proactive attitude regarding all aspects of the business

Makes decisions that are in the best interest of the guests and employees

Alert to all aspects of the operation throughout the shift

Recognizes potential problems and solves them quickly and efficiently

IntegrityAble to make appropriate decisions without personal emotion

Separates self from hourlies in and out of work

Runs restaurant as if owner

Coaching, Teaching and Confronting IncompetenceCan perform one minute management

Uses "See it, Say it" approach to coaching on the floor

Practices "Praise in public, punish in private"

Holds hourly and management team accountable

Fosters an environment of continuous learning with new information, testing, and reading

Confronts incompetence in a mature and timely manner

Follows up on feedback with confirmation of the change in behavior

Documents all performance feedback in a timely manner

Assists in recruiting, hiring and scheduling a crew of quality employees

Determines and maintains staffing needs to ensure guest satisfaction based on current and projected business levels

Implements company systems

Trains staff in service, guest relations, safety, use of equipment, etc.

Works with the General Manager and BOH to provide on-going training and understanding of menu items and preparation to service staff

Provides consistent and frequent feedback to staff

Teaches and coaches staff on a daily basis

Service Management Personally greets the staff as they arrive and takes an interest in them

Holds service staff accountable

Constantly pursues great service while coaching the staff

Enjoys other restaurants service and learns from the experience

Promotes an environment of teamwork

Gives inspiring and informative line ups

Can write an effective schedule avoiding overtime, while maintaining proper staffing levels

Actively works the floor looking to improve service, help the staff, and/or speed up the turn times

Effectively runs the front desk and quotes the wait

Makes an impact by driving the shift

Maintains acceptable levels of inventory for front of the house operation

Ensures the strict companywide adherence to Sauce’s standards for quality of food served and quality of operations

Commitment to having a knowledgeable staff who are proud of the quality of our products and who believe in our concept

Attention for detail

Maintains high standards in all areas of safety, security and sanitation

Reports cleaning and repairs to the General Manager in a timely manner

Bar ManagementCan effectively order what is needed

Manages to appropriate inventory levels

Ensures that pour cost is managed and controlled

Manages purveyor relationships appropriately

Manages service at the bar to ensure it is up to the same standard as the dining room

Kitchen ManagementCan have open and intelligent dialog with the chef without intimidation

Is comfortable doing a mid-shift walk through of the kitchen to validate prep levels and food quality for the dinner shift

Pushes food back and demands perfect execution from the line

Participates in and follows up on EcoSure and Health Inspections

Helps ensure acceptable levels of inventory

Floor ManagementCapable of running the front door on a busy shift with a wait

Exudes hospitality at the front door

Coaches the host team and continuously educates that staff about the restaurant as a whole

Controls the flow of business to set the team up for a successful shift

Facilities ManagementGeneral monthly maintenance programs are adhered to

Cleanliness of physical plant is noticeable; regularly scheduled programs are in place

Knowledgeable of water/sewer, gas, and electric shut off locations

Fire extinguishers are serviced prior to or upon expiration

Works with the Building Maintenance/Management Company/Landlord to constantly maintain the back dock, trash areas and front sidewalks as well as any communal trash cans

All pest control is performed on a regular basis

All plants and flowers are maintained

Guest ConnectionKnows and practices the "art" of touching tables

Uses great guest communication, both verbal and written

Executes guest recovery and follows up appropriately

Gives support to staff decisions (i.e.: cutting a guest off)

Excellent problem solver

Builds guest loyalty

Cultivates a regular clientele

Works to build food sales by interacting, greeting, seating and making the guests feel at ease

Solves problems with an understanding of the importance of each guest being determined to come back

Sales Building / Local Store MarketingIs aware of the local market business environment

Participates in area business groups or affiliations

Knows neighboring businesses and their operators

Contributes to charities that are tied to our company or your guests

Joins networks that further our place in the business community

Rewards repeat guests with VIP treatment

Participates in media events such as wine tastings and food events, including buy outs

Works with the rest of the management team to maximize sales and optimize profits through the management of food, labor costs and FOH Controllable

Presentation SkillsRepresents themselves and their team well

Represents the company well and always in a positive light

Presents line ups and meetings effectively

Job interviews conducted professionally, including follow up

Does not air out any inappropriate company business with hourly employees or guests

Does not gossip or spread rumors or initiate drama

AdministrativeNew hire paperwork, tax forms, PAF’s and E-verify are completed in a timely manner

Performs all payroll functions perfectly

Codes invoices in a timely manner

Utilizes the shift planner and the financial workbook

Knows the work comp and guest accident procedures

Is aware of sales and labor budgets and is able to discuss then intelligently at all times

Has great P & L Management skills

Uses labor scheduling tools, including Hot Schedules and Aloha Enterprise to plan labor

Is proficient in end of period procedures

Weekly packages are delivered on time

In-store audits of files are at 90% or better

Required Experience:Prior previous restaurant experience required

Prefer a minimum of two years (or greater) of experience managing in full service dining establishments

Is proficient in Microsoft Excel, Word, Outlook

Able to work in a standing position for long periods of time (up to 8 hours)

Able to safely lift & easily maneuver trays of food frequently weighing up to 20-25 pounds

Able to communicate clearly & effectively in the predominant language(s) of our guests, managers, kitchen and dining room personnel

Must have exceptional grooming habits

Keyword: RESTAURANT MANAGERFrom: Sauce Pizza & Wine

Vacancy expired!


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