Field Service Supervisor

OverviewResponsible for supervising a team of technicians who service and support Canon's hardware and software technology-based solutions for companies within a territory and/or an assigned account list.ResponsibilitiesResponsible for managing a team that services and supports specific business system products and services including: black & white and color printers and copiers, document management solutions and related software.

Selects, hires, trains, and develops current and new technical specialists.

Addresses and resolves customer issues time effectively to achieve total customer satisfaction.

Responsible for the warehousing process as it relates to inventory.

Publishes, distributes, trains, and enforces all current published standards.

Maintains customer satisfaction by ensuring hisher staff repairs Canon copiers quickly and efficiently.

QualificationsRequires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.Field service experience in office technology industry.

Strong communication skills including the desire to develop and lead a team.

Excellent time management skills.

Hands on field technical experience with Canon products is necessary with a broad knowledge of products including digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes and Oracle is preferred.

May require travel (valide driver's license and acceptable driving record necessary).

Must be able to walk and lift/carry up to 50 pounds.

Company OverviewAbout our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.If you are not reviewing this job posting on our Careers’ site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at.#CSAPosting Tags#LI-TC1 #PM20Location US-CA-SacramentoCompany Canon Solutions America, Inc.Requisition ID 24398Category Field ServicePosition Type Full-Time