21 Jan
IT System Support Technician
Georgia, Atlanta , 30301 Atlanta USA

Vacancy expired!

SohanIT Inc Direct Client Requirement

Please call Vinay directly #(402)-241-9613

Email Resumes to : Vinayp(at)Sohanit(dot)com

All requirements with full JobDescriptions: http://www.jobshorn.com/post-a-job/

Title

IT System Support Technician

Location

Atlanta, GA

Rate

DOE /If your experience and skills match call us immediately for submission

Duration

3 Months

Interview Type

Skype or Phone

Work Status

Successful applicants must be legally authorized to work in the U.S.

Job Type

C2C,C2H, W2

Experience

5 Years

Prefer W2

U S C/ G C /H1B Transfer/OPT/CPT/and other US work authorization are accepted

Job Description

This position will interact on a consistent basis with: Users of assigned physical and virtual systems including compute, network, and storage. Both internal and external, facilities, contractors and vendors. The main objective to select a candidate that has data center rack-n-stack experience to get Georgia Tech through their busy patch. This a 3-month contract assignment. An extension is possible but not guaranteed.

Key Responsibilities:
  • Field incoming problem tickets from end users to resolve server provisioning and decommissioning and asset management.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Assist with research into backup and disaster recovery products and services in support of growing services.
  • Data center capacity planning.
  • Assist in creating documentation and evangelizing of services trainings in the form of Help Article, How-To broadcasts, etc.
  • Develop, test and implement technical solutions.
  • Modify and maintain Data Center Infrastructure Manager (DCIM) application.
  • Prepare technical, operational and user related documentation in support of data center operations process d procedures.
  • Coordinate with customers for IT service delivery needs.
  • Plan and continuously improve service delivery process and procedures.
  • Will develop business continuity and disaster recovery plans based off customer needs.
  • Develop relationships with IT service delivery customers.
  • Create and analyze KPI metrics to ensure key business objectives are being met.
  • Perform other related duties as assigned.

Specialized Skills
  • This position is looking for the following skillsHands-on knowledge of mission critical environments, compute/network/storage technologies and service delivery elements.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Knowledge of enterprise IT services.
  • Ability to develop and interpret technical documentation for training and end user procedures
  • Good analytical and problem-solving abilities
  • Ability to present ideas in business-friendly and user-friendly language
  • Very strong customer service orientation
  • Excellent written, oral, and interpersonal skills
  • Experience working in a team-oriented, collaborative environment.

Required / Desired Skills
  • Hands-on knowledge of mission-critical environments, compute/network/storage technologies, and service delivery elements.
  • Desired 2 Years
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Desired 2 Years
  • Ability to develop and interpret technical documentation for training and end-user procedures
  • Desired 2 Years
  • Knowledge of enterprise IT services.
  • Desired 2 Years
  • Experience installing and configuring IT systems.
  • Desired 2 Years

Referral Bonus Available: Refer your friends or colleagues, get referral bonus

ThanksVinay/SivaVinayp(at)Sohanit(dot)com siva(at)sohanit(dot)com

(402)-241-9613

(402)-241-9606Apply here or Please send to resumes(at)sohanit(dot)comFollow us on LinkedIn and Twitter for daily active requirements

Vacancy expired!


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