Urgent! Help Desk- Salem, OR

Kelly Services is seeking a Help Desk Support for a leading company located in Salem, OR. If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached. Job Title: Help Desk/ Customer service/ call center Location: Salem, OR Type: ONLY W2 contract Length: 6 months Pay Rate - $15 per hour Hours: 8:00 AM to 1:00 PM Note: THIS IS A PART TIME POSITION 25 TO 30 HOURS PER WEEK No. of position- 4 Must be able to work weekends and evenings Education: High school OR GED Description

• Minimum of one year of customer service/call center/help desk experience
• Must be able to work weekends and evenings.
• You must be willing to work out of an office in Salem, Oregon
• Excellent listening skills and ability to assess and respond to customers' needs.
• Must be able to effectively communicate with customers via telephone
• Detail-oriented with the ability to keep accurate records of communication with customers.
• Ability to rapidly learn and assimilate new technologies.

• Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
• Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
• Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
• Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an inbound call center environment.