21 Jan
Salesforce Business Analyst - Service Cloud
California, Los angeles , 90071 Los angeles USA

Vacancy expired!

RESPONSIBILITIES:Kforce has a client in search of Salesforce Business Analyst - Service Cloud in Los Angeles, CA.Essential Duties: End-to-end delivery of Salesforce Service Cloud solution, including: working with the Servicing, Marketing and Sales Teams and other business users to gather and define business requirements; translate them into user stories and process flows; working with business and technical teams on functional and technical design and implementation; demos to leadership; user acceptance testing with team; end-user deployment; adoption and training Support the existing Salesforce Agile process of prioritization of user stories across multiple business processes and stakeholders, incorporating this new input stream, centered on Service Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions Perform and / or coordinate UAT testing; work with business and technical teams on defect remediation Serve as the point of contact from the Salesforce Service Cloud team for day-to-day support of Salesforce Service Cloud platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation Seamlessly integrate across teams promoting a highly-effective, transparent, high performing and relaxed team culture Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the Service Cloud roadmapREQUIREMENTS: BA / BS degree or equivalent Minimum 3 years of experience as a Business Analyst required Minimum 3 years of experience in using and implementing Salesforce solutions Minimum 2 years of experience in a related field (financial services, sales, CRM/customer relationship management)Skills/Knowledge: Salesforce experience within a financial services, sales or client support operation Salesforce Administrator Certification Passion to improve the client and colleague experienceKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Vacancy expired!


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