21 Jan
Wisconsin,
Kenosha
, 53158
Kenosha
USA
Vacancy expired!
My name is Gaurav Upadhyay and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidate with the following skill. Kindly forward your resume if interested, do share with your friends and colleagues as well. Job Title – IT Service Desk AnalystLocation - Pleasant Prairie, WI Telephone, Skype and WebEx Interview Right to hire roles/ holders.Position Responsibilities:- Coordinate, standardize and facilitate all ITIL incident, change and problem management activities including root cause identification and notification.
- Prepare Key Performance Indicators (KPI) and perform trend analysis to improve the incident, change and problem management processes.
- Coordinate and facilitate IT major incident resolution and problem determination activities.
Minimum Requirements- Bachelor's degree
- 3+ years’ experience as IT Service Desk Technician and Data Center Operator.
- Troubleshooting skills for AS/400, Red Hat Linux, Windows and Active Directory preferred.
- ITIL knowledge and certification preferred.
Gaurav Upadhyay| Technical Recruiter| First Tek, Inc. Phone:| Ext: 507www.first-tek.com | WE’VE MOVED. PLEASE NOTE OUR NEW ADDRESS. 371 Hoes Lane, Suite 201, Piscataway, NJ 0885450 Innovative Companies to Watch, Silicon Review 201950 Best Workplaces of the Year, Silicon Review 2019America’s Best Professional Recruiting Firms, Forbes 201810 Most Admired Companies, CEO Views 201830 Great Places to Work, CIO Bulletin 201850 Most Trustworthy Companies, Silicon Review 2018Inc 500, Deloitte Technology Fast 50, Fast 500, and NJ’s Finest Winner
Vacancy expired!
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