21 Jan
Systems Support Tech for the State of Georgia
Vacancy expired!
- Field incoming problem tickets from end users to resolve server provisioning and decommissioning and asset management.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Assist with research into backup and disaster recovery products and services in support of growing services.
- Data center capacity planning.
- Assist in creating documentation and evangelizing of services trainings in the form of Help Article, How-to broadcasts, etc.
- Develop, test and implement technical solutions.
- Modify and maintain Data Center Infrastructure Manager (DCIM) application.
- Prepare technical, operational and user related documentation in support of data center operations process procedures.
- Coordinate with customers for IT service delivery needs.
- Plan and continuously improve service delivery process and procedures.
- Will develop business continuity and disaster recovery plans based off customer needs.
- Develop relationships with IT service delivery customers.
- Create and analyze KPI metrics to ensure key business objectives are being met.
- Perform other related duties as assigned.
- Hands-on knowledge of mission-critical environments, compute/network/storage technologies and service delivery elements.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Ability to develop and interpret technical documentation for training and end user procedures
- Knowledge of enterprise IT services.
- Experience installing and configuring IT systems
Vacancy expired!