21 Jan
Systems Support Tech for the State of Georgia
Georgia, Atlanta , 30301 Atlanta USA

Vacancy expired!

Systems Support Tech for the State of Georgia

Location: Atlanta GA

Duration: 3+ Months

Client: GA TECH

Key Responsibilities:
  • Field incoming problem tickets from end users to resolve server provisioning and decommissioning and asset management.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Assist with research into backup and disaster recovery products and services in support of growing services.
  • Data center capacity planning.
  • Assist in creating documentation and evangelizing of services trainings in the form of Help Article, How-to broadcasts, etc.
  • Develop, test and implement technical solutions.
  • Modify and maintain Data Center Infrastructure Manager (DCIM) application.
  • Prepare technical, operational and user related documentation in support of data center operations process procedures.
  • Coordinate with customers for IT service delivery needs.
  • Plan and continuously improve service delivery process and procedures.
  • Will develop business continuity and disaster recovery plans based off customer needs.
  • Develop relationships with IT service delivery customers.
  • Create and analyze KPI metrics to ensure key business objectives are being met.
  • Perform other related duties as assigned.

Skills:
  • Hands-on knowledge of mission-critical environments, compute/network/storage technologies and service delivery elements.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Ability to develop and interpret technical documentation for training and end user procedures
  • Knowledge of enterprise IT services.
  • Experience installing and configuring IT systems

Vacancy expired!


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