21 Jan
Desktop Support
North Carolina, Morrisville , 27560 Morrisville USA

Vacancy expired!

Description This mid-level position is ideal for a person who wants to take an active role in supporting both the end user and the operations teams, as needed.• Installation and support end user devices over the phone, remotely, and in-person• Providing technical support to end users on basic hardware issues• End-user workspace setup and teardown• Help manage and audit inventory• Work out of a ticketing system• Audit/Triage tickets from agents and sales support that need to go to other teams• Assist with managing/coordinating outages and outage communication• Monitor Slack channels for trends• Communicate with Sales team regarding IT changes• Assist with partner security audit walk-throughs• Work with multiple tech groups including Windows, AV, Network, Development teams• Assistance on Global RV projects as needed• Participate in a weekly on call rotation Requirements • Windows 10 and macOS installation (entry SCCM/PXE boot), configuration and troubleshooting• Knowledge of Active Directory and O365• Basic scripting skills with PowerShell• Working knowledge of Outlook and Microsoft Office• Call Center support experience• Comfortable with over the phone and remote screen sharing support• Willingness to help as needed on other projects• Excellent communication and customer service skills• Be a self-starter with a team focused, positive attitude and an attention to detail• Willing to teach and mentorEven Better:• CompTIA A+ and Network+• IBM/Dell/HP Hardware Certifications• ServiceNow ticketing system experience Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Vacancy expired!


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