21 Jan
Customer Success Manager (Product Management)
Vacancy expired!
- Participate and assist in go-to-market planning and execution, working with all stakeholders
- Define with Sales leadership the sales support activities required and coordinate them
- Collaborate with Sales to support pilots and POCs
- Partner with Marketing to promote the product value and define marketing campaigns
- Become subject matter expert on the relevant business environment, product line and processes
- Gauge customers' levels of engagement with the product and suggest product and services improvements
- Drive product adoption and outcomes leading to renewals, expansions, and advocacy
- Involvement in key deals, pipeline generation, and sales conversion
- Remain up-to-date on industry trends and news
- Identify and promote best practices for value realization and customer success
- BA/BS in Business, Computer Science or related degree
- MBA strongly preferred
- Minimum of 5 years of experience in working in a the software industry and contact center space
- Knowing the Contact center market and players
- Knowledge of technical infrastructure and presenting solutions
- Excellent communication and interpersonal skills
- Excellent presentation skills
- Thorough understanding of the competitive landscape to appropriately define and position products and services
- Experience in effectively using influence, negotiation and relationship building techniques to drive effective execution
- Innovative and 'out of the box' approach
- Work effectively within and across teams to get things accomplished
- Ability to exercise excellent judgment when making decisions independently
- Ability to travel up to 20% domestic and international as needed
Vacancy expired!