Customer Service Sales Specialist - Specialty Product Servicing

Job Description:MultipleShiftsAvailable Specialtyloantypes:VehicleEscalations,BalanceAssist,Paycheckprotectionprograms,BusinessAdvantageloans Youwillhandlecomplexorescalatedcallsforspecialtyloansfromcustomersandinternalpartners.CustomerServiceSalesSpecialistsarerequiredtosolveproblemsandinvestigate/resolveawidevarietyofissuesandrequeststhatincludegatheringadditionalinformation,settingexpectationsandworkingwithothersupportorganizationstofulfilltherequest.Allassociatesmustadheretotheestablishedservicelevelagreementandhandleescalatedissuesbysuccessfullynavigatingtheorganizationtoresolvecustomerrequests.JobFeaturesUniqueopportunityforassociatestotakeownershipofsolvingandaddressingcustomer/clientissuesInternalgrowthpotentialbasedonperformanceIndepthtrainingthatwillempoweryoutoleveragefeatures,productbenefitsandapplicationsfordefinedbankingproductsandservicesGuide/coachforneworchallengingsituationsExposuretootherdepartments/LinesOfBusinessBuildbroadbaseofBankproductsandservicesFunandupbeatenvironment:participateinongoingrewardandrecognitionprogramsMostcomprehensivebenefitsintheindustryAnopportunitytoworkinacohesiveteamwithanexcellenttrackrecordYourindividualcontributiontotheteammakesadifferenceCompanyOverviewBankofAmericaisoneoftheworld'slargestfinancialinstitutions,servingindividualconsumers,smallandmiddlemarketbusinessesandlargecorporationswithafullrangeofbanking,investing,assetmanagementandotherfinancialandrisk-managementproductsandservices.ToprovideunmatchedconvenienceintheUnitedStates,servingmorethan54millionconsumerandsmallbusinessclientseffectively,wemustmaintainanetworkofdedicatedindividualswholistentoourcustomers,buildstrongrelationshipsandimplementstrategiestohelpourclientsexceedtheirfinancialgoals.Formoreinformation,pleasevisitbankofamerica.comDivisionHighlightsTheDepositsContactCentersareanintegralpartofBankofAmerica,employingmorethan11,000highlyskilledassociatesin21contactcenterslocatedacrosstheUnitedStates.Theseassociatesprovideserviceandfinancialsolutionstomorethan179millionphonecustomersandapproximately5.1millione-mailandtextchatcustomerseachyear,makingourcontactcentersamongthebusiestinthecountry.OurassociatesserviceaccountsthatconsistofSmallBusinessBanking,BankingCenters,ConsumerChecking,Savings,andCD/IRA's.Inadditiontoourassociatesservicingourcustomer'sneeds,ourIntegratedVoiceResponseapplicationcanassistcustomerswithsomeofthemostcommoninquiriesandtransactions.RequiredSkills:Aminimumof1-3yearsofexperienceworkinginacallcenterAminimumof1-2yearsofexperienceintheBanking/FinancialindustryAminimumof1yearofexperienceworkingwithcustomersAtleast1yearofexperiencehandlingdifficultsituationswithcustomersIntermediateproficiency(1-3yearsofexperience)inwrittenandverbalcommunicationsAbilitytoworkwithintheoperatinghoursanddaysforthispositionasoutlinedinthepostedjobrequisition.AbilitytoworktherequireddaysandhoursaslistedinthejobrequisitionwithoutanyabsencesorvacationtimeinordertoattendmandatorytrainingAtleastanintermediateabilityincomputerskillsDesiredSkills:Abilitytoworkweekends,eitherrotatingorsetdaysasoutlinedinthejobrequisitionAbilitytoworkevenings,eitherrotatingorsetdaysasoutlinedinthejobrequisitionAminimumof1-3yearsofexperienceworkingincustomerrelationsAminimumof1-3yearsofexperienceperformingrepetitivetasksbasedonexistingoperatingproceduresunderclosesupervisionorfromdetailedwrittenproceduresTypicallyrequires1-3yearsofexperience.Shift:1st shift (United States of America)Hours Per Week:40Learn more about this role