22 Jan
Service Desk Analyst
Michigan, Troy , 48007 Troy USA

Vacancy expired!

Job Title: Service Desk Analyst

Location: Troy, MI

Responsibilities:
  • We are currently looking for a Service Desk Analyst.
  • Knowledge of Citrix and VPN.
  • Basic typing skills.
  • Strong listening, verbal, and written communication skills.
  • A strong sense of urgency and the ability to multi-task effectively with attention to detail.
  • Well-developed organizational, communications, and time management skills.
  • Strong business maturity and professionalism are essential.
  • Ability to troubleshoot, analyze, and resolve customer concerns.
  • High technical aptitude and strong PC literacy skills including function and capabilities.
  • Ability to work independently as well as part of a team and function well under pressure.
  • High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment.
  • Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred.
  • HDI Support Center Analyst Certification will be required of you to complete within a year of your transition/hire date.

Vacancy expired!


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