Linux Desktop Support Technician 3

Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career. Northrop Grumman Enterprise Services is seeking a well-qualified Linux Desktop PC Tech for a classified government program on the Chandler, AZ Site. Individual will perform the following duties on a day to day basis in support of the program: Provide technical support for computers and associated networks. Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups. Instruct and assist users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs. Complete paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents. Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management. Review the trouble ticket queue to identify issues that need to be addressed. Work through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement. Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies. Work with system administrators and other staff to resolve support issues, escalating where appropriate. Participate in new installations, testing and special projects as needed. Exhibit good communication skills, an energetic approach, and patience with customers. Lifts equipment weighing up to 40 pounds. Work after hours and weekends as needed. ESCSOQualifications:Basic Qualifications: High school diploma or equivalent and 4 years experience OR Associate's degree and 2 years of experience Current Security + CE or ability to obtain within 6 months of hire Active DoD Secret clearance and ability maintain an active clearance Ability to be cleared to special access programs Experience using RedHat Enterprise Linux Operating System managementPreferred Qualifications: Bachelors of Science or other technical based degree Active DoD Top Secret clearance CompTIA A+ or Network+ Certification Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell Experience with zero and/or thin client devices Experience in Active Directory configuring user and computer accounts Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.