23 Jan
Network Facilities Technician II
Vacancy expired!
- Provides break/fix, service modifications, activation, change or decommission (MACD) OF Core, Edge and Transport network elements for both Residential and Cox Business assets.
- Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference and equipment failures.
- Maintains software within MTC including but not limited to backups, generic releases, and software upgrades.
- Remotely installs, repairs and maintains equipment placed on towers (e.g. microwave transmission).
- Performs proactive network status checks as part of normal surveillance activities, ensuring optimum performance.
- Assists installation/service technicians encountering problems at customer's site to determine reasons for failures.
- Supports implementation of new services, systems, applications and architectures with evaluation, testing, and support documentation.
- Partners with change management for impact identification, network validation, and execution of support activities.
- Opens, tracks, executes, and resolves escalated trouble tickets related to trouble conditions on network platforms. Provides on-site and/or remote technical support.
- Operates to meet network reliability and availability metrics set forth by Cox Standards.
- Applies code upgrades, applications, maintenance, upgrades and configures network equipment and troubleshoots.
- Ensures compliance with FCC (EAS).
- Tests and evaluates Network systems to eliminate problems and make improvements.
- Escalates Network problems to appropriate vendors and/or boundary partners in accordance with department standards.
- Researches, plans and prepares operations support technical documents similar to comprehensive manuals; reads network diagrams.
- Proactively determines maintenance trends and corrective action.
- Analyzes single customer troubles, network alarms, trending and correlation data.
- Proficient in several areas of plant systems and handles more complex maintenance duties, problems and repairs.
- High School Diploma, GED or related experience
- 2 years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
- 2 years of experience specifically in provisioning and troubleshooting layer II and III networks
- Demonstrated knowledge of performance testing and test equipment
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
- Valid local State Driver's License and driving record that meets Cox standards
- AA/AS degree or Technical Certification in related discipline desired (computer science, engineering, electronics)
- Experience in telecommunications industry desired
- Cisco certifications: CCNA, CCNP
Vacancy expired!