23 Jan
Network Facilities Technician II
Arizona, Phoenix , 85001 Phoenix USA

Vacancy expired!

Primary Location: 1550 W Deer Valley Rd, Phoenix, AZ, USA

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 210703 Cox Communications is searching for a Network Facilities Technician II. This role maintains and repairs plant systems, equipment and components involved in signal processing, amplification and transmission. Primary Responsibilities and Essential Functions
  • Provides break/fix, service modifications, activation, change or decommission (MACD) OF Core, Edge and Transport network elements for both Residential and Cox Business assets.
  • Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference and equipment failures.
  • Maintains software within MTC including but not limited to backups, generic releases, and software upgrades.
  • Remotely installs, repairs and maintains equipment placed on towers (e.g. microwave transmission).
  • Performs proactive network status checks as part of normal surveillance activities, ensuring optimum performance.
  • Assists installation/service technicians encountering problems at customer's site to determine reasons for failures.
  • Supports implementation of new services, systems, applications and architectures with evaluation, testing, and support documentation.
  • Partners with change management for impact identification, network validation, and execution of support activities.
  • Opens, tracks, executes, and resolves escalated trouble tickets related to trouble conditions on network platforms. Provides on-site and/or remote technical support.
  • Operates to meet network reliability and availability metrics set forth by Cox Standards.
  • Applies code upgrades, applications, maintenance, upgrades and configures network equipment and troubleshoots.
  • Ensures compliance with FCC (EAS).
  • Tests and evaluates Network systems to eliminate problems and make improvements.
  • Escalates Network problems to appropriate vendors and/or boundary partners in accordance with department standards.
  • Researches, plans and prepares operations support technical documents similar to comprehensive manuals; reads network diagrams.
  • Proactively determines maintenance trends and corrective action.
  • Analyzes single customer troubles, network alarms, trending and correlation data.
  • Proficient in several areas of plant systems and handles more complex maintenance duties, problems and repairs.

Qualifications: Minimum
  • High School Diploma, GED or related experience
  • 2 years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
  • 2 years of experience specifically in provisioning and troubleshooting layer II and III networks
  • Demonstrated knowledge of performance testing and test equipment
  • Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
  • Valid local State Driver's License and driving record that meets Cox standards
Preferred
  • AA/AS degree or Technical Certification in related discipline desired (computer science, engineering, electronics)
  • Experience in telecommunications industry desired
  • Cisco certifications: CCNA, CCNP
Who We Are

About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Vacancy expired!


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