CRM Support Specialist

Do you enjoy working in a User support role? If so and you have the qualifications below, please reach out to me. Brian Duff General Position Summary: Responsible for all aspects of Salesforce user support. Candidate will work closely with product owners to understand the Salesforce build and business use cases. Candidate will process Salesforce support tickets from multiple systems and may conduct support, troubleshooting, or requirement gathering sessions with users. Responsible for quickly resolving/escalating issues, processing new user set-up requests, updating/uploading data, creating reports and dashboards and assisting users with general support requests. Serves as a liaison between the Salesforce team and business units. Essential Functions/Responsibilities: • Work directly with customers to resolve a wide variety of Salesforce service requests including issues reported, new user set up requests, data updates, data loads, report and dashboard creation and general support and enhancement requests. • Manage own work queues in multiple systems including Workfront, Jira, and Salesforce within set productivity guidelines. • Demonstrate customer service-oriented behavior at all times. • Daily management of customer support portal to include reviewing tickets, responding to users, resolving and/or escalating requests. • Work with the development team to report, document system bugs and tests resolutions. • Manages user support and training documentation in Salesforce. • Organize internal team reference documents and materials in Confluence. Secondary Functions: • Test and document new and existing application functionalities. • Send user support communications as needed. • Performs additional duties as assigned.Specific Job Skills and ExperienceRequired: • 2+ years' experience with Salesforce Sales Cloud. • Salesforce Administrator Certification. • 1-2 years' experience providing user support during implementation and/or major upgrades of information systems. • Experience working with large data sets. • Experience with Atlassian products including Jira and Confluence. • Experience with Workfront • Advanced experience with Microsoft Products including PowerPoint, Word, Excel, and multiple information system technology used in business operations. Preferred: • Health care experience. • 2+ years' experience in providing user support in clinical setting, or in providing user support in other healthcare or informational systems related environment to adult audience. Education: • Bachelors degree Job Conditions: • Able to work primarily remote • Travel required up to 10%EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .