Renewals Analyst - Duo Security

Job Description: Renewals AnalystDuo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. Our team is our secret weapon. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.As a Renewals Analyst, you will support the team as a key resource for handling the renewal transaction for our invoice customers, including email outreach and facilitation until closure is reached.The ideal candidate will be detail oriented, with strong organizational and communication skills. We are looking for someone who is as passionate about supporting their team as they are about providing an exceptional experience for customers. While it is hourly, and metrics oriented, this position is not sales or commissions-based, and reports to the Global Renewals Manager.Responsibilities

Perform ongoing, detailed review of customer subscription renewal data, ensuring accuracy of all relevant data pointsReview all customer accounts up for renewal, on a quarterly and daily basis, for data accuracy

Identify data issues and follow through to resolution, across Duo teams as necessary

Execute all phases of the retention/renewal lifecycle including external, and internal communication, and obtaining customer signatures when necessary

Communicate with customers, primarily via email, to ensure smooth, timely renewal transactions

Update SalesForce with notes for each renewal customer so that stakeholders are aware of progress

Follow-up with sales partners, legal, and finance teams to ensure consistent communications regarding renewals

Maintain positive persistence in follow-up with customers, as well as internally, regarding renewals

Daily processing of correctly completed order forms

Identify "at-risk" renewal customers early in the cycle and define issues that may inhibit a successful, timely renewal

Drive on-time or early renewals

Qualifications

3-5 years of experience in a professional environment

Excellent verbal and written communication skills

Proven history of proactive, energetic, patient, and customer-centric behavior

Ability to multitask in a fast-paced, high pressure environment

Interactive skills with the ability to work independently

Strong organizational skills including ability to prioritize and escalate customer issues as required

Must display strong attention to detail

Proven problem solving, and troubleshooting expertise

Ability to take initiative

Strong work ethic

Ability to meet new processes and challenges with optimism and an open mind

Proficiency in standardized software applications

Bachelor's degree preferred or equivalent training, education, and experienceNice to Have Qualifications:

Familiarity with Salesforce as a support and knowledge platform

Experience with cloud-based/SaaS solution offerings3 Reasons why you should apply…

You enjoy solving problems, thrive in a fast-paced environment and using logic to drive decisions

You enjoy facilitating across teams and researching to answer tough questions

You enjoy working for a company where change is a constantDoes this sound like it was written for you? Excellent! Please apply and let’s explore this together.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.