25 Jan
Sr. Application Support Engineer
Vacancy expired!
- Problem analysis and resolution (production support)
- Root cause analysis
- Addressing application life cycle management
- Production support (24X7); 1st line of support /case management
- Impact analysis (functional, application risk assessment)
- Manage production deployments, production verification testing and user implementation support
- User acceptance coordination with customer/bug tracking
- Troubleshooting and resolving application quality issues
- Application life cycle management
- Compliance and change management controls adherence
- Application vendor interface and support
- Four-year college degree with a major in Computer Science, MIS, Engineering, or related field preferred
- Experience supporting vendor applications highly preferred; such as CGI PragmaCAD or other large enterprise solution
- Experience with Windows Server & supporting Windows Server based applications/platform tools such as IIS or Failover Cluster Manager
- Conversant in relational databases
- Experience with Oracle SQL
- Experience with MQ Series a plus
- Experience with Microsoft BizTalk or other middleware/Integration Bus platforms a plus
- Possess a solid understanding of technical environments and software methods
- Customer service experience either directly or in a support role desired
- Ability to establish and maintain quality relationships with IT peers and management, vendors, and internal customer groups
- Strong analytical and problem-solving skills required
- Must be able to manage production support and project-related activities simultaneously
- Ability to work effectively with limited direct supervision
- Excellent customer service skills
- Risk assessment/mitigation skills
- Strong communications and interpersonal skills and ability to work effectively within a team environment
- Technical writing skills
- Ability to gather and document business and functional requirements
- Ability to estimate project costs and timelines
- Self-starter and demonstrate initiative
Vacancy expired!