27 Jan
Distribution (Office) Agent
Georgia, Ellenwood , 30294 Ellenwood USA

Vacancy expired!

Job Description

Scope of Position:

To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.

Major Duties and Responsibilities:

  • Dailyprocess and input of all customer orders and distribution accounts.
  • Providedaily operational reports that are accurate and timely.
  • Run stock reports to check for product availability.
  • Generateall related paperwork and necessary information required for customer workorders, checks all orders for special requests and posts inventoryrecords.
  • Performaccurate and timely data entry for receiving, order allocation, shippingand inventory management.
  • Ratedomestic transportation bills.
  • Coordinatespecial, last minute shipping requests with the Transportation andOperations Departments, expediting any order as necessary.
  • Traceorders as required and notify customers ofactivity concerning theirorder.
  • Ensureaccurate and timely client and vendors billing
  • Maintaindamage records and backorder logs
  • Handlereturned merchandise in an efficient manner and ensures proper credit isgiven to the customer.
  • Inputall receipts, putaways, moves, picks, shipments and cycle counts
  • Communicateeffectively with customers as required.
  • Providewarehouse staff with necessary documents and information needed tocomplete receiving, and to ship orders.
  • Maintainexcellent working relationships with customers by responding to allinquiries and complaints concerning work orders, invoices, shipments,inventory counts, etc. in a courteous and efficient manner.
  • Reportcustomer feedback to management, including any signs of customerdissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration ofaccounts and between the office and customer regarding invoicing andcredit information
  • Contribute to maintain strong relationships with vendors (trucking companies, and others)

  • Providesupport with other miscellaneous projects, filing and research

  • Overseeall paperwork associated with orders and maintain the corresponding files
  • Maintaina current and accurate DLSOP that details the processing requirements foreach account
  • Answer phone calls according to Expeditors standards
  • Receiveinventory.
  • Ensure accurate and timely data entry into our operating system.

Qualifications

  • Education: (preferred level) high school degree
  • 2 years related experience in inventory control and / or distribution service
  • Ability to work independently with minimal supervision
  • Effectiveinterpersonal skills, including proven abilities to listen, comprehend
  • Ability to articulate clearly through written and oral presentation
  • Strong analytical ability
  • Proficiency in the following software products: MS Office - Word, Excel, Access, Power Point
  • Customer service skills to deal with branch personnel and external customers
  • Ability to work effectively across all levels of an organization interfacing with supervisors, peers and clients
  • Organizational skills to manage multiple tasks to completion simultaneously
  • Research skills, problem solving and follow-up skills

Additional Information

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

Salary:Negotiable

Shift: Monday - Friday (8:00am - 5:00pm)

Position Type: Non- Exempt

Relocation expenses/support is not offered for this position.

Reporting Structure:

Distribution Manager

Vacancy expired!


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