27 Jan
Distribution (Office) Agent
Vacancy expired!
Job Description
Scope of Position:To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.
Major Duties and Responsibilities:- Dailyprocess and input of all customer orders and distribution accounts.
- Providedaily operational reports that are accurate and timely.
- Run stock reports to check for product availability.
- Generateall related paperwork and necessary information required for customer workorders, checks all orders for special requests and posts inventoryrecords.
- Performaccurate and timely data entry for receiving, order allocation, shippingand inventory management.
- Ratedomestic transportation bills.
- Coordinatespecial, last minute shipping requests with the Transportation andOperations Departments, expediting any order as necessary.
- Traceorders as required and notify customers ofactivity concerning theirorder.
- Ensureaccurate and timely client and vendors billing
- Maintaindamage records and backorder logs
- Handlereturned merchandise in an efficient manner and ensures proper credit isgiven to the customer.
- Inputall receipts, putaways, moves, picks, shipments and cycle counts
- Communicateeffectively with customers as required.
- Providewarehouse staff with necessary documents and information needed tocomplete receiving, and to ship orders.
- Maintainexcellent working relationships with customers by responding to allinquiries and complaints concerning work orders, invoices, shipments,inventory counts, etc. in a courteous and efficient manner.
- Reportcustomer feedback to management, including any signs of customerdissatisfaction.
- Act as a liaison between the warehouse and the customer in administration ofaccounts and between the office and customer regarding invoicing andcredit information
Contribute to maintain strong relationships with vendors (trucking companies, and others)
Providesupport with other miscellaneous projects, filing and research
- Overseeall paperwork associated with orders and maintain the corresponding files
- Maintaina current and accurate DLSOP that details the processing requirements foreach account
- Answer phone calls according to Expeditors standards
- Receiveinventory.
- Ensure accurate and timely data entry into our operating system.
Qualifications
- Education: (preferred level) high school degree
- 2 years related experience in inventory control and / or distribution service
- Ability to work independently with minimal supervision
- Effectiveinterpersonal skills, including proven abilities to listen, comprehend
- Ability to articulate clearly through written and oral presentation
- Strong analytical ability
- Proficiency in the following software products: MS Office - Word, Excel, Access, Power Point
- Customer service skills to deal with branch personnel and external customers
- Ability to work effectively across all levels of an organization interfacing with supervisors, peers and clients
- Organizational skills to manage multiple tasks to completion simultaneously
- Research skills, problem solving and follow-up skills
Additional Information
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Relocation expenses/support is not offered for this position.
Reporting Structure:Distribution Manager
Vacancy expired!