Implementation Manager

Job Description

We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementation Manager will report to the Implementation Team Manager and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets.This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.

• Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
• Act as the day-to-day lead for new customer implementations
• Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
• Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
• Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
• Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
• Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team
• Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
• Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
• Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base

• Bachelor’s Degree in an IT-based field or equivalent work experience
• Certifications such as A+, Network+, and PMP a plus
• Knowledge in the fundamentals of servers, software, networking, and other data center technologies
• Demonstrated experience in system deployment
• Ability to cultivate and nurture long-lasting relationships with customers
• A genuine curiosity for new and emerging technologies
• Ability to travel 20-30% of the time
• A strategic, innovative mindset

Additional Information

EEO/AA Employer M/F/D/V