31 Jan
IT Service Desk - MAC Specialist
New York, New york city , 10017 New york city USA

Vacancy expired!

job summary:We're looking for a MAC Specialist to join our growing Service Desk team. You'll be responsible for performing trouble call resolution, diagnosis of complex problems, advanced problem resolution, customer support follow-up, and professional interaction with other IT employees, co-workers, and outside vendors. location: New York, New Yorkjob type: Contractsalary: $25 - 30 per hourwork hours: 9am to 5pmeducation: Bachelors responsibilities:- Troubleshoot and resolve Mac hardware and software problems.- Answer Mac application how-to questions.- Primary support of Creative/Digital Media Teams- Troubleshoot SMB file sharing permission issues.- Upgrade Mac hardware and software and standardize Mac imaging/deployment with Casper.- Software patch management.- Troubleshoot VPN eToken issues, certificates.- Resolve Universal Type client font issues.- Wireless connectivity.- Printing issues, Adobe Creative Suite, Creative Cloud support.- AD account lockouts, binding and unbinding, adding and removing computers within AD.- Troubleshoot Apple iOS devices and support devices with InTune MDM.- Patch management, policies for management on Macs via Jamf, software updates, upgrades.- Test new hardware, software releases and create training documentation for ITSD and end users. qualifications:

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors
  • MAC Support
  • Helpdesk
  • IT Service Desk
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Vacancy expired!

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