31 Jan
Sr. IT Analyst
Texas, Houston , 77002 Houston USA

Vacancy expired!

IT Support Analyst - Dynamics F&O / D365 Support Our client is looking for a senior-level Support Analyst to join their team on a contract-to-hire basis. This person must not only have excellent experience with general IT desktop support but also experienced supporting Dynamics F&O and/or D365. Dynamics support experience is a Must!

Duration: full-time after 6 month contract

Location: central Houston and east HoustonThis position will provide support and maintenance of existing applications, systems, hardware, and develop and implement new technical solutions. This person will work hands on with the team to assist in the execution of needs and will be a point of contact for internal and external customers.


KEY RESPONSIBILITIES: The Sr. IT Analyst is responsible for a variety of daily tasks including but not limited to the following:
  • Work directly with customers on support issues and service requests
  • Coordinate with team members to ensure timely resolution of incidents
  • Ensure customer satisfaction by maintaining service status updates
  • Provide technical and functional support for Microsoft Dynamics Finance and Operations in production and non-production environments and oversee the administration, maintenance, field support, customization and configuration of the platform.
  • Order, process, configure, deploy, manage and maintain equipment and inventory
  • Ensure security of organization's computer networks and systems by implementing new security measures or tools
  • Install and maintain hardware deployments - both end user and server
  • Install and maintain software deployments- both end user and server
  • Provide desktop and infrastructure support as needed
  • Coordinate with carriers, service providers and vendors to correct issues
  • Develop, manage and maintain vendor relationships
  • Provide technical assistance during mergers and acquisitions
  • Develop and maintain support and operational processes
  • Configure and maintain management and monitoring systems
  • Plan, execute and support office moves

  • Bachelor's degree or equivalent experience
  • Minimum of 5 years in an IT Support/Analyst role
  • Proficient in Microsoft Office
  • Minimum of 3 years Microsoft Dynamics 365 Finance & Operations experience required, including experience upgrading D365 F&O environments.
  • Microsoft 365 administration
  • Monitoring and alerting system configuration and management
  • Office 365, Azure, AWS and other cloud hosting services Networking protocols and components (DHCP, DNS, etc.)
  • Firewall and router configuration experience a plus
  • Virtual machine configuration, deployment and support

Vacancy expired!

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