31 Jan
Development-Software Eng III(US)
California, Mountainview , 94043 Mountainview USA

Vacancy expired!

Experis has an Engineer role open in Mountain View, CA. This position is a key role in maintaining availability of WebEx Services to customers, and supports key objectives related to our client's SaaS applications. As part of this Global Team, the engineer is responsible for monitoring, troubleshooting and escalation of technical issues with all WebEx Services and systems ensuring minimal service downtime. The engineer also works closely with the Support and Engineering teams to manage and resolve incidents, together with development of tools and scripts to reduce human effort and automating tasks. Responsibilities:

  • Monitor and troubleshoot WebEx Production Services and Network using multiple proprietary and commercial tools. Troubleshoot system, hardware, network and application problems
  • Monitor Remedy trouble tickets and troubleshoot, update, and resolve as needed
  • Have a keen interest to improve/define processes
  • Develop standard operating procedures and engage in training and continuous learning with peers and other teams
  • Work closely with the peers and management on projects. Interface with and provide escalations to management and other teams within WebEx as required
Required Skills:
  • BE/B Tech/BS in computer science or related field
  • Minimum 5 years' experience in 24/7 Global Operations Support team environment with Incident Management capabilities
  • Sound knowledge on Linux, preferably with Red Hat Certification (RHCE) with detailed log analysis expertise
  • An overall understanding of the following, with expertise in either domain Clustering, Application Servers (Java/Tomcat), Database & Storage and Network (SSL, DNS, HTTP, TCP/IP, Load Balancing concepts)
  • Self-Starter who is comfortable working as part of a globally distributed team
  • Attention to detail and ability to develop and perform standard operating procedures is a must
  • Must be willing to work in various shifts in a 24/7 environment as needed, and flexible to assist in shift coverage
  • Must be proficient with python programming
  • Must be an and be able to provide all proofs on demand due to nature of the work
  • PREFER: Python, JavaScript development experience along with system administration and Service Ownership experience

Vacancy expired!

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