31 Jan
Help Desk Analyst - 3rd Shift
Ohio, Northcanton , 44767 Northcanton USA

Vacancy expired!

Our client has a contract to hire opportunity for a Help Desk Analyst on 3rd shift. The hours will be Tuesday-Saturday 10:00pm-7:00am.

Functional/Technical Responsibilities:
  • Document customer interactions via phone, email, or chat using service desk software in a timely manner.
  • Provides end-user support for software-related or hardware-related issues.
  • Prioritizes and escalates tickets as necessary while adhering to Service Level Agreement.
  • Works through the problem-solving process with customers, empowering them to do the same in the future.
  • Maintains peripheral systems and hardware including, but not limited to building security, audio-visual, communications, print services, and desktops.
  • Researches and recommends system improvements and upgrades to ensure maximum efficiency and availability.
  • Installs, make changes, and repairs computer hardware and software.
  • Ensures compliance with software licensing.
  • Maintains an inventory of computer hardware and peripherals.
  • Provides training to peers and staff members as needed.
  • Expands and maintain job-related knowledge through continuing education classes, printed publications, and the Internet.
  • Assists in developing policies and procedures.
  • Participate in non-business hours on-call support rotation.

Required Qualifications
  • Education
    • 2+ yrs of experience, and a degree preferred
  • Experience/Training
    • Two years of previous experience providing end user support using both on-site and remote communication for a fifty (50) user or larger organization.
    • Two years of previous experience using an incident tracking system.
    • Advanced experience supporting Android or iPhone devices.
    • Advanced experience supporting MS Windows and Active Directory
    • Advanced experience supporting Microsoft Windows Server and Office 365
    • Advanced troubleshooting skills of familiar and unfamiliar technologies alike
    • Experience with using remote support software
    • Microsoft or other professional certifications
Find Us on Facebook!Follow Us on Twitter!Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com. We look forward to working with you.Beacon Hill. Employing the Future

Vacancy expired!


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