Network Engineer

We are seeking a talented Network/Telecom Engineer III who designs and plans the more complex elements of implementation, optimization, and operation of LAN, Wireless LAN, and WAN systems at remote and core locations. Under minimal supervision, the Network Engineer III collaborates with management to determine LAN, Wireless LAN, WAN, and Telecom business needs and provides technical expertise for the successful design and implementation of effective enterprise-wide network and telecom or contact center strategies. Support may extend from testing, troubleshooting problems, and regular maintenance to strategic planning of network and telecom upgrades and high-level performance analyses.We are seeking a talented Network/Telecom Engineer III who designs and plans the more complex elements of implementation, optimization, and operation of LAN, Wireless LAN, and WAN systems at remote and core locations. Under minimal supervision, the Network Engineer III collaborates with management to determine LAN, Wireless LAN, WAN, and Telecom business needs and provides technical expertise for the successful design and implementation of effective enterprise-wide network and telecom or contact center strategies. Support may extend from testing, troubleshooting problems, and regular maintenance to strategic planning of network and telecom upgrades and high-level performance analyses. Essential Responsibilities: Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Secures network system by establishing and enforcing policies; defining and monitoring access. Provides strategic planning and technical support to determine LAN, Wireless LAN, WAN and Telecom business needs throughout the company. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Reporting network operational status by gathering, prioritizing information; managing projects. IP Telephony/Contact Center troubleshooting, implementation and management Call recording troubleshooting, implementation and management Carrier procurement, configuration, troubleshooting and expense management. Coordinates replacement of failed components with vendors. Network and telecom recoverability - pre and post incident. Desktop, telecom, LAN\WAN and datacenter cabling. Rack and stack of equipment. Technical testing/test plan development and implementation. Oversees the development and maintenance of the IT strategic plan. Coordinates priorities between the IT department and user departments. Approves and monitors major projects, IT budgets, priorities, standards, procedures, and overall IT performance. Collaborates with vendor and other support teams for problem resolution. Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions.Essential Responsibilities: Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Secures network system by establishing and enforcing policies; defining and monitoring access. Provides strategic planning and technical support to determine LAN, Wireless LAN, WAN and Telecom business needs throughout the company. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Reporting network operational status by gathering, prioritizing information; managing projects. IP Telephony/Contact Center troubleshooting, implementation and management Call recording troubleshooting, implementation and management Carrier procurement, configuration, troubleshooting and expense management. Coordinates replacement of failed components with vendors. Network and telecom recoverability - pre and post incident. Desktop, telecom, LAN\WAN and datacenter cabling. Rack and stack of equipment. Technical testing/test plan development and implementation. Oversees the development and maintenance of the IT strategic plan. Coordinates priorities between the IT department and user departments. Approves and monitors major projects, IT budgets, priorities, standards, procedures, and overall IT performance. Collaborates with vendor and other support teams for problem resolution. Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions. Non-Essential Responsibilities: Works with considerable latitude for the use of initiative and independent judgment. Handles complex issues and problems, and refers only the most complex issues to higher-level staff May provide leadership, coaching, or mentoring to a subordinate group Detail oriented with strategic planning and problem solving skills. Excellent interpersonal, communication and presentation skills, tailors communication style and content to the audience. Able to effectively work independently and in a team environment, with staff at all levels, to achieve business goals. Approaches problems or issues systematically, looking for connections, trends and potential causes. Demonstrates initiative, creativity and innovation to drive more effective design and process ideas to fruition within or outside their area of discipline. Makes timely decisions on problems/issues requiring immediate attention. Supports the speed and quality of decision-making. Readily and resourcefully adapts to changing needs, conditions, priorities and opportunities. Possess a strong work ethic and high level of professionalism with the ability to manage multiple projects simultaneously in a fast-paced environment.Non-Essential Responsibilities: Works with considerable latitude for the use of initiative and independent judgment. Handles complex issues and problems, and refers only the most complex issues to higher-level staff May provide leadership, coaching, or mentoring to a subordinate group Detail oriented with strategic planning and problem solving skills. Excellent interpersonal, communication and presentation skills, tailors communication style and content to the audience. Able to effectively work independently and in a team environment, with staff at all levels, to achieve business goals. Approaches problems or issues systematically, looking for connections, trends and potential causes. Demonstrates initiative, creativity and innovation to drive more effective design and process ideas to fruition within or outside their area of discipline. Makes timely decisions on problems/issues requiring immediate attention. Supports the speed and quality of decision-making. Readily and resourcefully adapts to changing needs, conditions, priorities and opportunities. Possess a strong work ethic and high level of professionalism with the ability to manage multiple projects simultaneously in a fast-paced environment. Knowledge, Skills and Abilities: VLAN, SVLAN, IP subnetting knowledge and understanding. Advanced skills in Routing and Switching, IP Telephony, Contact Center, Dial Plan Design, and IP Peer Networking. Advanced skills in Firewalls and Load Balancing and WAN accelerators. Advanced skills in TCP/IP. DNS knowledge. Advanced experience in Cloud and virtual environments. Exceptional ability to self-resolve and research technical issues. Office tool functionality. Understands "bleeding-edge" technical trends and apply that to HMS decision making. Self-motivated. Strong mentoring / training skills. Strong project management skills to assist with meeting completion dates and delivery of the desired results. Excellent written and verbal communication skills. Ability to learn and become technically proficient with new technologies quickly. Ability to communicate technology into business terms with customers at all levels. Internal process knowledge (RSL, Change Management, change request, etc). Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships. Highly analytical and advanced technical aptitude and troubleshooting/problem-solving skills. Customer Service. Working knowledge of HIPAA privacy and Security rules.Knowledge, Skills and Abilities: VLAN, SVLAN, IP subnetting knowledge and understanding. Advanced skills in Routing and Switching, IP Telephony, Contact Center, Dial Plan Design, and IP Peer Networking. Advanced skills in Firewalls and Load Balancing and WAN accelerators. Advanced skills in TCP/IP. DNS knowledge. Advanced experience in Cloud and virtual environments. Exceptional ability to self-resolve and research technical issues. Office tool functionality. Understands "bleeding-edge" technical trends and apply that to HMS decision making. Self-motivated. Strong mentoring / training skills. Strong project management skills to assist with meeting completion dates and delivery of the desired results. Excellent written and verbal communication skills. Ability to learn and become technically proficient with new technologies quickly. Ability to communicate technology into business terms with customers at all levels. Internal process knowledge (RSL, Change Management, change request, etc). Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships. Highly analytical and advanced technical aptitude and troubleshooting/problem-solving skills. Customer Service. Working knowledge of HIPAA privacy and Security rules. Work Conditions and Physical Demands: Primarily sedentary work in a general office environment Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.) Requires manual dexterity to use computer, telephone and peripherals May be required to work extended hours for special business needs May be required to travel at least 10% of time based on business needsWork Conditions and Physical Demands: Primarily sedentary work in a general office environment Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.) Requires manual dexterity to use computer, telephone and peripherals May be required to work extended hours for special business needs May be required to travel at least 10% of time based on business needs Minimum Education The knowledge typically acquired during the course of attaining a Bachelor's degree in computer science or a related technical field. A combination of education and experience may be used in lieu of a degree.Certifications: CCIE or CCNP certification is preferredMinimum Education The knowledge typically acquired during the course of attaining a Bachelor's degree in computer science or a related technical field. A combination of education and experience may be used in lieu of a degree.Certifications: CCIE or CCNP certification is preferred Minimum Related Work Experience: 5+ years voice and data networking engineering and operations. 3+ years Contact Center system operations. 5+ years' experience in data and/or voice network technology architecture and design 3+ years documenting policies, procedures and systems architectureMinimum Related Work Experience: 5+ years voice and data networking engineering and operations. 3+ years Contact Center system operations. 5+ years' experience in data and/or voice network technology architecture and design 3+ years documenting policies, procedures and systems architecture