31 Jan
POS Support Analyst
Washington, Seattlewa 00000 Seattlewa USA

Vacancy expired!

About Us Tachyon Technologies is a Digital Transformation consulting firm that partners with businesses to implement customer-focused business transformation. Tachyon Technologies understand what it takes for a consulting partner to be effective and strives to deliver a meaningful solution that exceeds its clients' expectations.

POS Support Analyst Must have POS Support experience

Location- Seattle, WA, Needs to be local.

Duration 6 months Job Description: The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below. Critical thinking o Triage and analysis o Independent issue resolution Microsoft Windows Troubleshooting Windows 10 Installation issues Maintenance issues Configuration issues Store Network Troubleshooting Identifying network configuration issues Understanding the basic network configuration for the store Hardware Troubleshooting Understanding of POS hardware and components (CPU, memory, etc.) Peripheral devices (Digital Order Manager, Wireless Scanner, Cash drawer, Printers PIN entry device (PED), etc.) and their interfaces Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office. Communication Building trust & rapport with Store Partners Determining the store partner's level of expertise Work with rest of the PoS SMEs in the team Communicate issue resolution Ticket Management Accurately documenting root cause of issues Experience in ticketing tools like Remedy/SNOW Must Have: Good interpersonal skills, working with non-technical resource to resolve technical issues. Call Center / Helpdesk experience Networking Skills POS Support Experience Computer Hardware Troubleshooting experience Ability to work independently Willing to work during weekends on rotation basis Nice to have Experience with Drive through technologies. Release & Deployment tools and process Tachyon's full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. Also, all colleagues are eligible for many rewards and recognition programs. Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Tachyon a great place to work. A disclaimer: The above statement is not a complete job description. The Client retains the discretion to add or change the duties of the position at any time.

Vacancy expired!

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