31 Jan
End User Support Analyst for Mac and PC support
New Jersey, Paramus , 07652 Paramus USA

Vacancy expired!

End User Support Analyst for Mac and PC support
  • Onsite Contract Role in Paramus, NJ
Our client is seeking a Tech Support Analyst to help respond to customer’s tech issues related to computer hardware, software and web-based applications. To succeed in this role, you should have a problem-solving attitude. You should also be familiar with deskside and phone support of PC and Mac desktop troubleshooting techniques.This is an onsite role for the shift Monday through Friday, 7:30AM – 4:00PM.

  • Provide phone support for user application and hardware issues.
  • Prior experience with providing IT application phone support.
  • Experience working for a medical service (hospital, pharma, lab, etc.) company is a plus.
  • Documenting all work and ensuring measures are in place to allow others to pick up support and project work where necessary
  • General Mac and PC Hardware repair/replacement (new setups, hard drive and memory upgrades, installing Windows, etc.)
  • Installation and Support of Applications like Office, Adobe Acrobat, Antivirus software, etc.
  • Microsoft Windows-based Desktop, Laptop, and Mobile Device Administration and Support (i.e. Windows 7, Windows 8, Windows 10 Support)
  • Computer Peripheral Support (Printers/Scanners/etc.)
  • Ensuring assigned service desk tasks are kept up to date and that support issues are resolved in a timely manner
  • Keeping asset and change management systems up to date at all times

Experience Required:
  • IT Support – hands-on
  • Windows desktop and application support
  • Keeping all documentation up to date and accurate
  • Performing all daily checks consistently and resolving issues
  • MS Office
  • Quick learner and a ’can-do’ attitude.

Vacancy expired!

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