11 Feb
IT Support Specialist
Georgia, Dunwoody , 30338 Dunwoody USA

Vacancy expired!

For over 40 years InterDev has been providing professional Information Technology Management Support | Firewall Security services for commercial businesses, government entities/municipalities, non-profits, and a variety of organizations across the Southeastern U.S. In addition to managing and hosting IT operations for our valued clients, we are an industry leader in Geographic Information Services, custom application development services, and Telecom & VoIP platforms. InterDev is a proud Microsoft Gold Certified Partner and Barracuda Networks Certified Diamond Partner. We work hard, embrace high standards in our quality of services model, and take pride as a pacesetter in our industry.Here at InterDev, we care about our associates. We are dedicated to:

  • work/life balance
  • job satisfaction\
  • professional development opportunities
  • health & wellness
We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance. We support our team members’ professional development with company-funded continuing education programs, employee incentives, and hands-on experience in a wide variety of configurations, systems, and applications environments.We support our team's professional development with company-funded continuing education, incentive programs, and the opportunity for hands-on experience with a wide variety of configurations, systems, and applications environments.InterDev is now seeking to add a talented, motivated, and experienced professional to our team of IT Support Specialist at the City of Dunwoody.

Job Title – IT Support SpecialistThe IT Support Specialist is a strategic position within the organization. This position is responsible for supporting the customer by handling customer service incidents (help desk) and service requests (remote and on-site installations).

As our ideal candidate, you possess:• Excellent analytical and communication skills• Demonstrated appropriate levels of knowledge, skills, and abilities in an IT support role• Ability to regularly deploy the highest level of quality technical support• Exceptional work ethic• Customer service-oriented focus• Strong written and oral communication skills

Essential Duties and Responsibilities:• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft and VMware• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.• Support solutions for customers using technologies that meet their needs• Support disaster recovery solutions• Technical services and support at the TIER 1 level: helpdesk, break-fix, active directory, customer line-of-business applications (ensure access to programs only), connectivity and security• Remote access solution implementation and support: VPN, Terminal services• Mobile device integration• System documentation• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:• Improve customer service, perception, and satisfaction• Ability to work in a team and communicate effectively• Escalate service or project issues that cannot be completed within agreed service levels• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs• Document internal processes and procedures related to duties and responsibilities• Responsible for entering time and expenses in ConnectWise as it occurs• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University• Work through project tickets and phases in ConnectWise as assigned by a Project Manager• Enter all work as service or project tickets into ConnectWise• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry

Required Knowledge, Skills, And Abilities:• Two-year degree in a related field (preferred) or working toward a two-year degree in a related field, or another two-year degree• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care• Diagnosis skills of technical issues• Ability to multi-task and adapt to changes quickly• Technical awareness: ability to match resources to technical issues appropriately• Service awareness of all organization’s key IT services for which support is being provided• Understanding of support tools, techniques, and how technology is used to provide IT services• Typing skills to ensure quick and accurate entry of service request details• Self-motivated with the ability to work in a fast-moving environment• Interpersonal skills: telephony skills, communication skills, active listening and customer care• Technical acumen: ability to match resources to technical issues appropriately• Understanding of support tools, techniques, and how technology is applied• Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment• Display a positive attitude towards complex challenges and problems and comfortable communicating with management, business, and technical users• Demonstrated ability to exercise judgment and work independently or as a member of a team.• Ability to adapt to changes in work priorities while managing expectations and competing demands in a delivery-driven environment• Ability to communicate effectively

Preferred education and experience:• 1-3 years of experience in IT Support• Professional IT Certifications, such as Microsoft MCP, Comp TIA A+, Network +, Security + (one preferred, two are better)• Two-year degree in a related field (preferred)Classification: Full Time, ExemptLocation: City of Dunwoody Salary Range: $40,000 - $50,000Position Type/Expected Hours of Work - This is a full-time position; hours of work and days are generally Mon - Fri, 8:30 a.m. to 5:30 p.m.Reports to IT ManagerSupervisory Responsibility - This position has no supervisory responsibilitiesWork Environment - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners and filing cabinets. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPhysical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel - Travel is primarily local during the business day.Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.Note: Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified and sensitiveinformation.InterDev provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.InterDev expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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