Technical Customer Success Manager

What you will be doing

• Maintain continuous contact with key customers to obtain feedback regarding product and service quality. Keep track of deadlines and expectations around technology and service setup and usage
• Review product usage with customers, recommend improvements, help to implemented best practices and create customer specific support documentation
• Help onboard new customers and internal stakeholders, train customers and internal stakeholders on new features
• Create case studies in cooperation with customers and internal stakeholders
• Funnel customer feedback into the product development process
• Improving user documentation and guides

• Strong communication skills and willingness to learn and impeccable English
• Strong empathy for the customer combined with an ability to triage support requests
• Experience in customer support and account management
• Experience with creating documentation for technology products
• Experience with agile working methodologies is a plus

• Contribute to a product used by thousands of people and companies with household names from around the world
  • The flexibility of a startup working environment with the stability of a global enterprise
• An inspiring international team, fun and productive environment
• All the hardware and software you need to do your job
• Challenges, space for creativity, and taking ownership