IT Support Specialist, Roseau,Minnesota

IT Support Specialist, Roseau,Minnesota 12+months, Phone+Skype JOB SUMMARY: IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. ESSENTIAL DUTIES & RESPONSIBILITIES: Perform computer lifecycle upgrades Assess and prioritize daily work based on outstanding Worldwide Service Desk issues Ticket and time tracking using our ITSM solution, ServiceNow Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages Administration of Active Directory and O365 for all user and end-user system objects SKILLS & KNOWLEDGE: Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required Advanced knowledge of Windows 7, Windows 10, and server operating systems required Experience configuring and maintaining laptops and desktops in an enterprise environment required Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint Self-motivated with the ability to work independently and/or collaboratively with remote peers Excellent communication and customer service skills required 2-year technical degree or equivalent experience preferred 1-3 years experience working in an enterprise helpdesk setting preferred