Scrum Master - Case Management & Data Migration

Job Description

• Manage the consolidation of the legacy Magento and Marketo CRM Systems onto MS Dynamics.
• Apply expert Agile project management knowledge, skills, tools, and techniques to project deliverables, processes, and systems to meet or exceed stakeholder needs and expectations.
• Interface with the product owner and BSAs on a proactive basis to manage the product backlog and get stories ready for the sprint
• Conduct all Scrum related ceremonies, including sprint planning, daily standup meetings, product demos, and sprint retrospectives.
• Facilitate day-to-day scrum team activities, remove roadblocks, and support team members.
• Remove obstacles and manage risks to enable team efficiency and effectiveness
• Coordinate Release Management Activities with the RMO team
• Maintain relevant metrics that help the team see how they are doing, and leverage metrics to continuously improve the team's efficiency and performance

Qualifications

• Minimum of 5 years of Scrum Master experience in software, SaaS, and/or related industry
• Experience managing Customer Experience projects in an environment that leverages web, phone, and messaging/chat platforms on the back end
• Experience influencing scrum teams and driving them via their agile development cycle to deliver on schedule and to expectations
• Ability to align efforts of disparate groups, including remote/geographically dispersed team members, to achieve a common goal
• Proven ability to provide structure and necessary process without compromising speed of delivery
• Self-motivated and not afraid to tackle unknowns.
• Demonstrate a strong bias towards action
• Strong interpersonal, analytical, problem-solving, and conflict-resolution skills
• Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire and motivate others
• Proficiency with JIRA, SharePoint and MS Office suite

Additional Information

Abhishek Kumar

Direct: 469 829 4895