16 Feb
California,
Brisbane
, 94005
Brisbane
USA
Vacancy expired!
Description: Shift – day shift Monday through Friday standard shiftInterviews – Next week, 1-2 rounds virtualLocation - working onsite Brisbane, CA 94005Duration – 9-12 months to start, possible contract to perm POSITION SUMMARYLab IT Analyst is responsible for supporting the daily operation including helpdesk ticketing, IT support for laboratory and manufacturing and remote access systems. The Lab IT Analyst is also responsible for supporting projects and resolving support requests while meeting customer satisfaction and continuous service delivery demands. Job Description Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation Administers and assures connectivity of customer’s Operating System based platforms Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment Implements Windows based security, including but not limited to: the lab environment and customers’ needs Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner Ensures adherence to client’s corporate policies through periodic reporting and compliance programs Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues Supports management in the development and implementation of training initiatives for Services personnel Document procedures, policies, troubleshooting and best practices Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment Responds to Lab software/hardware related inquiries Escalates IT issues that are not resolved via regularly identified support channels. Shares technical and process updates Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively. Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts. Qualifications:• Bachelors of Science in Computer Science, Life Science or equivalent industry experience• 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems• Experience with virtual machine support• Experience with scientific instrumentation
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