Service Writer/Advisor needed

Lanier Outdoor Equipment

General Requirements:

Two or more years experience in repair troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories. Must possess a valid driver’s license.

Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.

Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather

Must be proficient in parts lookup and servicing customers at the parts counter.

Must have good organizational, multitasking and reasonable computer skills.

Target Responsibilities:

Establish and remain the main contact with all service customers. Insure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.

Present a friendly, positive attitude to all customers.

Process and handle all work orders and warranty claims from start to finish.

Daily Duties and Responsibilities:

Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.

Stage service work for technicians so they can reasonably achieve their daily goals.

Reviews work orders for complete and accurate information. Determines work requirements and priorities.

Ensures work orders are completed in a timely manner with all supporting documentation and complete details on the work order.

Assists in the assignment of work based on the priorities established by management.

Prepares technicians status reports, basic reports and time/activity logs.

Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.

Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician

Tracks and coordinates warranty work.

Conducts customer survey follow-ups and reports results to management monthly.

Performs other duties as assigned.

you can email your resume or apply online at lanieroutdoorequipment.com