Service Technician - Point of Sale
Vacancy expired!
Summary
The Field Service Technician is accountable to ensure timely response to all technology service requests for onsite customer sites in their assigned territory. Overall responsibility to ensure customer needs for any Point of Sale computer hardware, servers, laser printers, meat scales and wrappers, network equipment, wireless devices, etc. Issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. The Field Service Technician is responsible to maintain current accurate spare parts / equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.
Responsibilities
A Field Service Technician at TRUNO will:
-Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for
-Interact with customer personnel and Truno team in a positive manner, and easy to understand by the people being communicated with
-Maintain ability to work regular hours, as well as after-hours availability when needed
-Willing to travel when needed, typically within a 150—mile radius, limited overnight travel
-Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
-Able to use tools, including basic power tools, in the performance of assigned duties
-Provide preventative maintenance to contract customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
-Basic configuration of software and hardware, and perform installs and upgrades, as needed
-Organized, well prepared, and maintain appearance and professional conduct
-Maintain strict confidentiality, and adhere to company policies
-Adherence to specific deadlines and timelines
-Accountable and responsible to maintain / and for the approved use only of company provided vehicle, company credit card / fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
-Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
-Pass a drug screen, background check, and driving record check
-Additional duties and responsibilities as needed
Qualifications
A Field Service Technician at TRUNO should have:
Education
-Any combination of technical school / practical experience (preferred)
-Experience
-Minimum 1 years of experience in information technology service (Preferred)
-Familiarity with Windows, and Microsoft Office (required)
-Practical experience with electronics / technology hardware (preferred)
-Licenses & Certifications
-CompTIA A+ Certification (Preferred)
Skills & Knowledge
-Exceptional customer service orientation
-Basic break / fix computer skills
-Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand
-Ability to think, learn, and solve problems quickly
-Adhere to established company safety policies and procedures in the workplace
-Maintain ability to work a flexible schedule, including weekends and Holidays
-Confidentiality and integrity
-Detail oriented
-Organizational skills
-Able to work independently with limited supervision and as part of a team
Job Type: Full-time with benefits.
Benefits:
-401(k)
-401(k) matching
-Dental insurance
-Disability insurance
-Health insurance
-Health savings account
-Life insurance
-Paid time off
-Parental leave
-Referral program
-Vision insurance
Work Location:
On the road
Company's website:
www.truno.com
Benefit Conditions:
-Waiting period may apply
-Only full-time employees eligible
COVID-19 Precaution(s):
-Personal protective equipment provided or required
-Social distancing guidelines in place
Please reply to this posting with your resume, apply on our website or visit our hiring page on indeed.https://www.worxpayroll.com/Payroll/Applicant/Posting.aspx?JobPostingID=188fdb09-9743-484e-9acd-c5f845298950https://www.indeed.com/cmp/Truno-Retail-Technology-Solutions/jobs
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
Vacancy expired!