19 Feb
Georgia,
Dekalb
, 30002
Dekalb
USA
Vacancy expired!
Claims Specialist 1+ year (Temp to perm) Remote Overview: The Claims Specialist works on the full range of claims, correspondence, quality assurance and escalations to ensure the satisfaction of the goals and priorities of the team. The Claims Specialist also does their part to meet expectations of internal and external clients with respect to claim handling and Service Level Agreements. Job Responsibilities -Follows written procedures and scripts -Consults with team leadership and peers on case work -Uses proprietary software tools to access and review claim documents, enter claim decisions, and create escalations when needed -Communicates immediately to leadership all obstacles to completing work -Meets and exceeds departmental expectations for accuracy and productivity -Contributes subject area expertise to determine processing guidelines and assess if standards have been met -Utilizes documented team processes to ensure compliance with departmental standards -Data entry and verification -Drafts claimant facing communications based on guidance provided -Communicates directly with claimants by phone or email -Verifies data and processing requirements and makes corrections as necessary -Other projects as assigned Qualifications -Professional degree or equivalent experience -Excellent attention to detail -Strong communication skills, both written and verbal -Sharp critical thinking skills with sound judgment -Ability to sit at a computer workstation for long periods of time
Vacancy expired!
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