21 Feb
Database Admin/Analyst
Vacancy expired!
- Sets up new bill to customers within customer master in JDE
- Sets up new ship to customers within address book in JDE
- Sets up bill to/ship to customers in legacy systems (AS400, Radius, Corp 986, Microsoft AX)
- Manage the WestRock portal inbox and Salesforce inbox
- Manage the 1101customersetup inbox
- Work with the CRM system (salesforce.com) and document processes
- Process requests to update AP contact data
- Review Dunning letter failures and update contact data where necessary, report on the progress of these updates
- Update invoicing data in legacy systems
- Identify areas for improvement and automation
- Enhancing Customer back-end servicing experiences
- Must possess the ability to work in multiple computer systems
- Analyzes requests to determine plant needs for customer setup
- Make customer name and address changes in systems
- Work with customer service to determine set up needs
- Maintain the customer information within the framework of the policy
- Work with team on major projects including setting up new ship to and bill to locations and updating data fields
- Document standard business processes
- Work in a fast-paced environment with a strong sense of urgency
Vacancy expired!