21 Feb
Data Analyst III
Georgia, Duluth , 30071 Duluth USA

Vacancy expired!

Customer Master Data AnalystThis position maintains the integrity of the Customer Master data in multiple computer systems for the company. This includes creating new and making changes to customer master data within the ERP and legacy systems for the entire organization. The position ensures that data is entered accurately and efficiently and conform to WestRock policies, and that appropriate approvals are obtained.

  • Sets up new bill to customers within customer master in JDE
  • Sets up new ship to customers within address book in JDE
  • Sets up bill to/ship to customers in legacy systems (AS400, Radius, Corp 986, Microsoft AX)
  • Manage the company portal inbox and Salesforce inbox
  • Manage the 1101customersetup inbox
  • Work with the CRM system (salesforce.com) and document processes
  • Process requests to update AP contact data
  • Review Dunning letter failures and update contact data where necessary, report on the progress of these updates
  • Update invoicing data in legacy systems
  • Identify areas for improvement and automation
  • Enhancing Customer back-end servicing experiences
  • Must possess the ability to work in multiple computer systems
  • Analyzes requests to determine plant needs for customer setup
  • Make customer name and address changes in systems
  • Work with customer service to determine set up needs
  • Maintain the customer information within the framework of the policy
  • Work with team on major projects including setting up new ship to and bill to locations and updating data fields
  • Document standard business processes
SKILL REQUIREMENTS
  • Work in a fast-paced environment with a strong sense of urgency

Vacancy expired!


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