Help Desk Analyst II/ Jr. System Admin
Vacancy expired!
Description To apply directly, please email your resume to Lisa Berube on LinkedInRobert Half Technology might be looking for a Help Desk Analyst/Junior System Administrator just like you! Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. This is the perfect Service Desk Analyst job for you if you want to represent the Service Desk by being hands on with our ticketing system and calls.This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is important for the chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We need the person in this position to know how these processes work together to provide superior support and high availability of our business. Covering alternative locations when needed is often necessary with this Analyst job. This is a position for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, environment with room for growth. This is a full-time opportunity. This Help Desk Analyst II role will be located in the Vernon, California area and will be a full-time position.Your responsibilities:- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Provide guidance to Tier 1 support and team members- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- If you can facilitate user account management by handling onboarding, change and departure processes, you'll do well in this job Requirements Top Skills:
Vacancy expired!