23 Feb
Technical Support Manager
Georgia, Atlanta , 30301 Atlanta USA

Vacancy expired!

We are seeking a

Technical Support

Manager to join our Atlanta, GA team. The successful candidate will provide support for one of our Atlanta-Area charter schools and maintain the plans and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be the responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-pace environment committed to consistently setting expectation and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal and external customers, as well as, requires that all work be performed correctly, within acceptable time limits.

Duties & Responsibilities
  • Conducts appropriate metrics and KPI’s to ensure that customer expectations are met.
  • Performs troubleshooting to isolate, diagnose and correct abnormal situations and problems.
  • Provides technical support to clients in the form of answering questions and other assistance
  • Interfaces with high level decision makers on Policy Changes, Budget Requirements, Technology Advantages that could benefit the organization
  • Ensure all documentation is properly maintained and updated in a timely manner.
  • Provides timely verbal and written communications with clients, vendors, and staff.
  • Ensure a high level of customer satisfaction by following procedures properly and completely.
  • Continues to improve technical and customer service skills through continuing education and certifications.

Expectations
  • Excellent analytical and problem-solving skills.
  • Multi-tasking and the ability to provide quick resolution to problems and think on your feet is a must
  • Be the go-to person for Support team when they get "stuck".
  • Strong verbal and written communication skills.
  • Must be customer service and detail oriented

Qualifications
  • Minimum of 5 years’ experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment
  • Past history of proven results (the 'go-to guy/gal' who thrives on a challenge!)
  • Proven experience with Apple/Mac Devices and ChromeBooks
  • Enterprise Management and Administration along with practical knowledge Meraki Infrastructure includes Firewall, Switches, and Aps (Meraki MDM experience a Plus)
  • Proven Knowledge of Google for Education, Power School, Vera cross, Slack, Seesaw and other related cloud-based school software packages
  • Exchange and Office 365 Business and Enterprise Editions
  • VMware & Hyper V
  • Server Hardware
  • Internet Circuit Configuration and Monitoring, VPN Technology
  • Layer 2 Ethernet Switch Administration VLAN Management
  • IP Scheme Management
  • Enterprise Backup Solutions
  • Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management

Experience:
  • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments

Certifications:
  • Apple or Microsoft Technology and/or CompTIA certification(s) preferred
  • Google Admin Certification or equivalent experience

Education:
  • BS degree in Information Technology, Computer Science, Engineering, or relevant field.

Vacancy expired!


Related jobs

Report job