Search continues for Top Notch Service Desk Field Tech
WHAT WE ARE LOOKING FOR
> Proven track record of at least 3 years of experience supporting Windows and Apple environments.
> > Strong abilities in supporting PC, (everything from adding RAM to replacing an SSD to strong command line knowledge.)
> > Adept at Apple, (including OS upgrades, migrations, iOS support and familiarity with MDM.)
> Enjoys client onsites in the city, meeting clients, and establishing strong client relationships.
> Exceptional ability to explain technical concepts to non-technical users with approachability and empathy.
> Thrives when working with a knowledgeable supportive team. Capable of asking for assistance as well as making informed decisions and taking on tasks without supervision and follow-up.
> Superb ability to multitask with an understanding of ticket priorities and urgency.
> Experience using a ticketing system / RMM tool and PSA software.
> Ability to prioritize a queue of dispatched service desk tickets and handle a fast-paced environment.
WHAT YOU CAN EXPECT
< Be based in our Mid-town Manhattan office and have several client onsites during the week throughout NYC.
< 3 week orientation, to ensure you have the knowledge and guidance to perform your job and interact with our customers in a confident manner.
< Your day-to-day requires strong customer service skills as well as excellent organization and documentation. (This position will directly report to the Service Desk Manager.)
< A full range of service desk support tickets to be dispatched to you, (password resets, to printer setups, to OS updates, Workstation migrations, Server troubleshooting, MDM setups.)
< Participation in the On-Call rotation (1 week from 9p-9am for urgent/emergency situations, comes with additional compensation.)
< Be part of a team that celebrates anniversaries, has ping pong games, monthly employee appreciation prizes and a workplace with humor, levity and occasionally a dog.
< More than anything you can expect to learn and be challenged and have opportunities to grow.
WHO WE ARE: DeepTech Inc. has been a mainstay in the world of NYC MSP’s for over 20 years. Built from the ground up with long-lasting client relationships.
What are DeepTech’s values? Transparency, Dependability, Integrity, Versality and we are nothing without Team-work
What are DeepTech’s offerings?
Flexible Helpdesk
Procurement & Provisioning Solutions
Strategic Projects
Business Protection & Continuity
Virtual CIO
What advice would DeepTech give a new client? Backups are everything.
If DeepTech were an animal what would it be? Ohhh good one! I would say a dog, lion, octopus hybrid. We are friendly and loyal, are protective of our staff and our clients and have the ability to adapt and help clients maneuver their way through tricky technical situations.
DeepTech is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.