Desktop Support Technician

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Contract to Hire Opportunity In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented Support Techs! That s where you come in! You will be expected to deliver exceptional customer service as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems! Overview:

• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
• Customize communication, instructions, and product knowledge to the level of the individual
• Determine the most cost-effective repair to minimize customer downtime
• Prepare reports for analysis

• 2+ years of related experience, or AA degree, or equivalent combination of education and experience
• A+ certification
• Solid experience and understanding of IT services and products
• Ability to transform technical IT language into terms everyone understands
• Relatable with customers and impeccable with follow-through
• Not intimidated by problems you ve never seen before - confidence is key!
• Hungry to work hard and hungry to grow your career!