03 Mar
ABC - Tech Support 3 (646866)
Vacancy expired!
Job Description
This position will provide end-user technical support for both software and hardware. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands-on user support for complex issues related to software and hardware.
Experience and Skills:3 to 5 years experience Tier II support in Information Technology ServicesExperienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands-on experience troubleshooting and fixing IT hardware.Skills and Abilities:SQLPLSQLExperience with an ITSM toolITILStrong analytical, interpersonal, and written/verbal communication skillsSound problem resolution, judgment, and decision-making skillsMS Office proficiency (Word, Excel,)Ability to demonstrate creative thinkingAbility to develop relationshipsAbility to analyze complex processes and understand architectural issues as well as review and test automated systems.Ability to communicate well and work independently with minimum supervision.Strong willingness to learn new technologies, dive into challenges, and take directionAbility in problem analysis and resolution.Preferred Qualifications:Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.ITIL certificationRequired skills:Personal Computer Hardware Knowledge – Required 5 years.The softwareinstalls and troubleshooting knowledge and experience – Required 5 years.Tier 2 and Tier 3 Help Desk experience – Required 3 years.Crystal Reports, SQL, MS Office Suite, – Required 3 years.College graduate with a degree in IT or related field – Desired.ITIL certified – Desired.Ability to work independently with minimum supervision. – Required.Strong analytical, interpersonal, and written/verbal communication skills Sound problem resolution, judgment, and decision-making skills.– Required.Hands-on experience supporting end-user hardware and software problems at an advanced level. – Required 5 years.Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!