J.B. Hunt Transport - Breakdown Coordinator

Key Responsibilities:

Assist company drivers or leased owner-operators with vehicle repairs, tires, fuel, advances and repair instructions by promptly answering incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs.

Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization.

Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00.

Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status.

Provide follow up to ensure problems have been handled in a timely manner.

Minimum Qualification:

High school diploma or GED equivalent; up to 1 year of related experience and/or training OR equivalent combination of education and experience.

Preferred Qualification:

Automotive and/or diesel mechanic knowledge

Ability to communicate (written and verbal) effectively

Ability to establish and maintain effective relationships with personnel, customers and vendors

Ability to exercise discretion

Ability to make time-sensitive decisions

Ability to manage multiple priorities

Ability to multitask

Ability to work both independently and as part of a team

Basic deductive reasoning skills

Customer Service skills

Decision making skills

Experience with collecting/documenting information

Experience working in a fast-paced environment

Interest in learning new technologies

Proficient active listening skills

Proficient time management skills

Solution-oriented.