21 Apr
Rhode Island,
Cranston
, 02910
Cranston
USA
Vacancy expired!
Position: Network Operations Lead Company InformationClient is an IT Managed Services Provider specializing in providing managed services to small and medium sized companies and government entities in the Northeast as well as engineering and IT consulting projects to large enterprises.They are an engineering-driven and engineering-led organization with a client first mentality. Known for their high energy and collaborative environment, they pride themselves in their ability to provide ample training opportunities , technical growth, and advancement.Company offers competitive salaries and a generous benefits package including 401(k) with company contributions, company funded HSA, health and dental insurance plans, as well as paid vacations and holidays.Job Description The Network Operations Lead will provide customer support to clients' end-users, primarily from their Network Operations Center, utilizing industry standard tools and best practices troubleshooting techniques. The Network Operations Lead will work with other Company engineers to quickly and efficiently resolve trouble tickets and prioritize support requests and Client Services Engineers workloads. In addition, the Network Operations Lead is responsible for the oversight of their managed client network elements ensuring the best availability, reliability and performance, as well as security of each. In all circumstances the Network Operations Lead is responsible for accuracy and currency of tickets on their case management system, participate in the review and improvement of standard operating procedures, work directly with Client Services to track performance, monitoring ticket queues to ensure prompt handling of support requests, and serve as an escalation point to Client Services Engineers.In addition to these responsibilities, the Network Operations Lead will be available for dispatch to perform on-site field engineering assignments and assigned projects, on-site or remote, as well as participate in the engineering on-call rotation.This position is primarily an in-office position (80%) with some duties onsite at client locations (20%) within 1.5 hours of Cranston, RI.Qualifications Associates Degree in Information Technology or Computer Science or equivalent work experience is required. Bachelor's Degree in Information Technology or Computer Science is preferred. Ability to multitask and prioritize client issues. Solid understanding of IT support processes and procedures with the ability to recommend improvements to current processes. Excellent communication & collaborative abilities. Proven experience working within a team of individuals in an IT support environment. Ability to communicate clear instruction to both technical and non-technical audiences. 2-3 years Hands-on experience preferred with installation and management experience with: o Windows Server o Hyper-V / Xen / Nutanix / VMware vSphere Virtualization o Windows Desktop (10) o Mobile Devices o Active Directory & Group Policy o Endpoint Security Solutions o Exchange Messaging Server & Office365 o Network Routing & Switching o Firewalls o Disaster Recovery concepts & backup technologies o Microsoft Azure & AWS o Wireless Networking o Network Attached Storage & iSCSI Storage Solutions o Network Access Control o Ticketing/CRM Systems (Salesforce, Spiceworks, Continuum, etc.)• Technical Certifications in one or more of the following areas: HPe, Aruba Networks, Microsoft Server, Microsoft O365, Cisco, Palo Alto, Fortigate, Security+, Network+
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