Senior Staff Product Manager, Success Portfolio

Job Description

We are looking for a product manager for the future Success Portfolio Product line.

Success Portfolio is a transformational initiative into how NOW provides customer support and enablement to ensure adoption and success of the NOW platform. This product manager will drive the vision to transform our current structure of customer support and enablement into a subscription-based service offering, with customizable packages, differentiated offerings, and a seamless digital engagement experience for NOW customers.

This role requires someone who will thrive as an individual contributor as part our customer and partner organization, someone who will build strong trust based relationships quickly, work collaboratively to shape the roadmap for this product line and customer migration, and be a passionate leader with the potential to build teams to support this product line growth.The candidate should understand the market, customer enablement services, change management, and work with technical teams to deliver features that delight our customers and generate revenue.

What you get to do in this role:

• Shape and bring to life the vision for the Success Portfolio product line
• Develop and maintain the roadmap for your product areas for short-term and long-term releases
• Develop and support the roadmap for customer migration to the new product line
• Work with product development and design teams to design and launch a seamless digital experience to support the new product line
• Be the voice of the customer, providing customer and business value perspective during day-to-day conversations with stakeholders and development
• Work with leading global customers, some of the best brand names in the world, to determine needs, unmet needs, business goals, product usage, and refine ideas with concepts and product feedback
• Maintain a firm grasp of the external market/ competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs
• Engage with a cross functional network of stakeholders to ensure alignment, understand needs, and manage trade off decisions
• Engage with executive stakeholders to ensure visibility and alignment on the vision and progress of the Success Portfolio

Qualifications

To be successful in this role, we need someone who has:

• Entrepreneurial drive and ability to thrive in ambiguity
• 5+ years of experience in product roles such as Product Manager, Solution Architect, Technical/Process Consultant, or Customer Success
• Strong customer enterprise experience
• Strong change management and stakeholder management background
• Experience in building simple and intuitive products that can drive product-led-growth
• Knowledge in project management, portfolio management, Agile delivery domain and experience in developing tools/applications in these areas
• The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
• Simultaneously do future product planning, current sprint management and drive product adoption activities
• Passion about ensuring that each of our customers realizes their maximum benefits by leveraging the NOW platform
• Passion about delivering exceptional customer experiences
• Passion about our products and the possibilities that come from building a world class ecosystem of customers and partners
• The ability to generate ideas for how our products can make our customers more successful
• Must enjoy working in a highly collaborative environment
• Comfortable delivering product presentations to large and executive audiences
• Operates fluently in a fast-paced autonomous environment
• Thrives in ambiguity
• Demonstrates creativity and outside the box problem solving
• Leads from the front with sleeves rolled up
• Sets a high bar for themselves, their team and for the business unit
• Flexibility to travel up to 50%.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.