20 Jul
Professional Svcs Engineer
Vacancy expired!
- Deliver professional services with a focus on:
- Client satisfaction
- Quality
- Technical excellence
- Perform end user project support primarily relating to desktop and mobile communications, network, server, security and storage
- Perform medium-to-high level network diagnostics and repairs as directed
- Develop Subject Matter Expertise in focused area(s) as needs dictate
- Professionally document all work performed and submit accurate timecards on a daily basis
- Assist other team member in maintaining accurate and up to date documentation of client's network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
- Project Deployment
- Assigned as lead to run technology projects
- Implement client projects for cloud, security, network optimization, and overall performance of our customers' infrastructure
- Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
- Work with other team members to identify new revenue opportunities, primarily via projects
- Respond to communications from team members within timelines established by All Covered's communications standards
- Timely escalation of issues that prevents the PSE from performing the above job functions.
- 82% billed utilization / 91% effective
- Project quality (time/budget/quality)
- Intermediate understanding / support experience with firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred)
- Intermediate understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
- Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
- Advanced knowledge of Microsoft Office applications.
- Advanced understanding of and experience with Backup processes, software and hardware
- Additional technical competencies per discipline
- Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
- Must be a detail-oriented self-starter - function autonomously, with minimal supervision
- Strong team player
- Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
- Strong customer service orientation
- Demonstrated dedication to consistent quality
- High School Diploma or equivalent required, Bachelor's Degree preferred
- 3-5 years of experience in network administration
- 2-4 years of desktop administration
- 3-5 years of operating systems experience (Windows, Mac, Unix, and/or Linux)
- 3-5 years of Exchange
- At least one of the following industry certifications is preferred:
- MCTS/MCP Server 2008 or above
- MCTS/MCP Exchange 2007 or above
- CompTIA Server+
- Outstanding benefits package (including medical, dental, vision, life insurance)
- 401(k) plan with matching company contribution
- Generous holiday and paid time off schedules
- Ongoing professional development training
- Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Vacancy expired!