Desktop Support Engineer

Description Job Description:The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).Leidos is seeking a broadly experienced TS/SCI cleared candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. Excellent communications and ability to support VIP and VVIP customers. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripheral. Candidate will image, install, and configure workstation. Troubleshoot Windows 10 and above, Microsoft Office suite. Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and soon ServiceNow. Troubleshoot Citrix desktop visualization environment and thin client.Primary ResponsibilitiesThe candidate will be expected to:

• Communicate and interface with customer and Leidos Site Lead on issues and daily tasking.
• Candidate will provide Tier 1 and 2 support for multiple domains with users locally and remotely.
• Working with Active Directory and Exchange to create/modify/terminate accounts.
• Troubleshooting workstation, printers, and other peripheral.
• Candidate will image, install, and configure workstation.
• Troubleshoot Windows 7 and above, Microsoft Office suite.
• Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens.
• Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.
• Troubleshoot Citrix desktop visualization environment and thin client.

• TS/SCI clearance
• BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience.
• Must possess the ability to work in a professional environment, and have good problem solving and organizational skills.
• Good verbal and written communication skills are also required.

• Experience and working knowledge is as many of the following technologies is desired. While not required, candidates that have some or all of these skills will be considered significantly more positive than candidates with none of this experience.
• DHS Experience
• Windows Experience
• Citrix Experience
• Strong communication skills (both verbal and written).
• Comfortable discussing technical information with users and other support personnel.
• Ability to quickly learn new systems and IT concepts.
• Strong problem solving and decision making skills.
• Ability to work autonomously as well as an integral member of a team.