01 Aug
Network Voice Engineer
Vacancy expired!
- Responsible for providing technical support for UCCaaS voice network environment including but not limited to network incident identification, documentation, escalation and resolution;
- Provide voice advanced technical support and direction to lower level technicians in a Network Operation environment.
- Responsible for ongoing projects related but not limited to customer acquisition, keeping the UCCaaS platform healthy and optimized.
- Responsible for troubleshooting and configuring Cisco IPT (IP Telephony) and Collaboration solutions involving Call Managers, Unity Connection, Emergency Responder, Gateway – SIP/MGoogle Cloud Platform, SBCs, Expressway, IM&P.
- Understanding of underlying Sever infrastructure Computing Infrastructure and monitoring, SAN, EMC Storage, Cisco UCS, Cisco Hyperflex, FCoE, VMware virtualization technologies such as vCenter, Esxi, and Nexus 1000v.
- 24 x 5 support with on-call rotation during the weekends.
- Scripting and automation experience is a plus.
- Execute change requests submitted by the Customer.
- Minimum Cisco Certified Network Professional (CCNP) “Collaboration” or “Datacenter, or equivalent experience with certification completion in progress.
- 5+ years’ experience in supporting and managing Cisco Unified Communication and Collaboration global environments, including troubleshooting and configuring Cisco IPT (IP Telephony) solutions.
- Strong customer service and support skills.
- Strong written / verbal communication.
- Knowledge and/or certifications including but not limited to ITIL, VMWare, Cisco IOS & Nexus, QoS, Session Border Controllers (Ribbon, Oracle and/or Cubes SP) and Contact Center.
- Bachelor's degree or equivalent relevant work related experience.
Vacancy expired!