14 Aug
Contact Center Agent - Call Center
Colorado, Frederick , 80530 Frederick USA

Job Description

We are looking for a

Contact Center Agentto join our family.

As a

Contact Center Agent with Salud, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.

We offer:

  • $15.50 to $18.50 per hr.
  • Monday to Friday – Available 8am to 5pm

Comprehensive Benefits Package including:

  • Medical (Includes Free Medical Services at All Salud Facilities)
  • Dental(Employee Discounts at All Salud Dental Facilities)
  • Vision
  • Flexible Spending Accounts
  • Basic Life and AD&D, Supplemental Life and AD&D
  • Short-Term & Long-Term Disability
  • Accident & Critical Illness Insurance
  • Employee Assistance Program
  • Generous vacation accrual
  • 9 Paid Holidays per year (including a Floating Holiday and paid Birthday)
  • 8 Paid accrued Sick Days per year
  • Retirement savings plans
  • Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5% of your base salary each month

Our Mission isto provide a quality, integrated health care home to the communities we serve

Qualifications

What you need to be qualified for this job:

Education:Graduation from High School or equivalent required.

Experience:One year of general office experience required.

Licensure/Certification: No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud.

Knowledge, Skills, and Abilities:

  • Bilingual (English-Spanish) is preferred
  • Knowledge of multi-line phones
  • Ability to determine an emergency situation and take appropriate action
  • Sensitivity to indigent and ethnic minority communities
  • Effective written or oral communication skills

Additional Information

Salud Family Health Centersis an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation,gender identity,or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.


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