11 Sep
Systems Engineer
Vacancy expired!
- Provide technical assistance with computer and infrastructure hardware and software.
- Field incoming requests from end users via telephone, e-mail or other established support channels.
- Resolve issues for clients via phone, in person, or remotely.
- Track customer issues and resolutions
- Document all relevant information including name, department, contact information, nature of issue, troubleshooting steps taken and resolution
- Resolve incidents escalated by Tier 1-2 Technicians
- Utilize knowledge base, FAQ's, teammates and all other available resources to aid in incident resolution in order to resolve customers' issues effectively and efficiently.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform preventative maintenance when needed including checking and performing updates.
- Perform post-resolution follow-ups to help requests
- Contribute to overall team effort in achievement of established SLA's
- Consistently meet and exceed established benchmarks in performance set forth by management for all Tier 2-3 Associates.
- Start working on tickets within client contracted time.
- Recommends upgrades, patches, and new applications and equipment
- Troubleshoots network performance
- Develops and maintains all systems, applications, security, and network configurations
- Configures and supports internal and/or external networks
- Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
- Works with clients to evaluate and solve technical problems
- Professional Services Installations and Deployments
- Work to be conducted primarily in remote office, however some work will be done at the client site. Most work may be conducted remotely via technology. This position requires night and weekend work with a rotating on call schedule. Drug Test and Background Check are required.
- Level 2/Level 3 Experience required and at minimum, one of the below active certification(s) required. Applicants without certification(s) will not be considered for this position.
- Aruba Certified Switching Associate (ACSA)
- Active Cisco Certified Network Associate (CCNA) Certification required
- SonicWall Network Security Associate (SNSA)
- Non-standard hours of work.
- This position requires work outside the office environment.
- Must be able to lift and move up to 30 lbs
- Must be able to remain in a stationary positionfor 50% of the time.
- Constant operation of computers and technical equipment
Vacancy expired!