16 Oct
Associate Engineer
Vacancy expired!
- Assign new tickets to the appropriate engineering resources
- Reassign tickets based on priority SLAs
- Provide engineer queue management based on capacity and skillset
- Provide daily MSP reports as requested by the Manager
- Provide daily MSP roster as requested by the Manager
- Handle overflow for incoming call queue on an as-needed basis
- Create new tickets for overflow on an as-needed basis
- Identify variable billing request and seek approval by the Manager
- Provide daily ticket transfer communications between day shift and night shifts
- Provide Customer Service when required based on service
- Handle technician level service request on an as needed basis
Vacancy expired!