04 Nov
Lead IT Field Service Technician
Nevada, Las vegas , 89169 Las vegas USA

job summary:The Siegel Group Nevada, Inc, a real estate investment and management company, has an immediate opening for an IT Support Technician Level II in Las Vegas, NV. Excellent opportunity for goal-oriented, independent, high-energy, knowledgeable IT professional with outstanding customer service and well-rounded IT skills. We are looking for a top-notch Level II IT Support Technician to join the IT department at an established, nimble, fast moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance. Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site. This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors. location: Las Vegas, Nevadajob type: Permanentsalary: $58,240 - 64,480 per yearwork hours: 8am to 4pmeducation: No Degree Required responsibilities:

  • Provides advanced (level III) phone, online, and on-site support to technology users as well as, level I and level II support for other IT Support Technicians Leads teams in diagnosing client computing hardware and software malfunctions and coordinating and/or implementing repair activities
  • Works independently using high-level logical problem determination skills and procedures to isolate faults in computer and peripheral software, hardware, and communications systems, and implements the repairs.
  • Assists in troubleshooting data communication and networking related issues, including Wi-Fi and Voice-over Internet Protocol (VoIP), and resolving or acting as point of contact to appropriate parties for service assistance.
  • Researches and develops standard practices for installing, implementing, and configuring client computing hardware and software within an enterprise scale networked computing environment.
  • Researches and develops processes for maintaining, troubleshooting, and repairing client computing hardware and software within an enterprise-scale networked computing environment Creates reports, presentations, training materials, knowledge documents, and/or other documentation to support The Siegel Group technical support knowledge base.
  • Leads project teams in designing and implementing new technologies and systems.
  • Participates in the development of client computing hardware and software specifications for new client computing related technologies.
  • Participates in the planning and implementation of hardware and software systems installations and upgrades at new and existing sites. Performs other tasks related to the position, as assigned.

Knowledge, Skills, and Abilities
  • Knowledge of client computing technologies.
  • Knowledge of installation, configuration, and troubleshooting of Point-of-Sale Systems.
  • Revel experience a plus.
  • Knowledge of connecting and configuring various devices such as routers, switches, access points, printers, projectors, IP Cameras etc.
  • Fortigate and or Unifi experience a plus.
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies, protocols, and troubleshooting.
  • Basic understanding of relational database systems.
  • Knowledge of current operating systems.
  • Knowledge of the installation, configuration, and troubleshooting of various mobile devices.
  • Experience using MDM software such as ScaleFusion, Datto or similar a plus.
  • Knowledge of 66 and 110 blocks, and the correct punch-down and cross connect methods.
  • Knowledge of Active Directory, Office 365, Group Policy, SharePoint, Teams Ability to understand, discuss, and explain technical problems with non-technical customers.
  • Ability to interpret complex technical documentation.
  • Ability to diagnose high-level client computing technology malfunctions and perform complex repairs.
  • Ability to create, edit, and maintain technical documentation.
  • Ability to make technical presentations.
  • Ability to recognize and report hazards and apply safe work methods.
  • Possess physical and mental stamina commensurate with the responsibilities of the position.

Physical Demands
  • This job requires the employee to regularly talk and hear.
  • The employee is often required to stand, walk, bend, kneel, stoop, crouch, crawl, lift, balance, push, pull, and climb.
  • The employee must frequently lift and/or move items over 50 pounds.
  • This job requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Must be able to stand or sit for extended periods of time Must be able to drive to client locations.
  • Experience level: Manager
  • Education: No Degree Required
  • Maintenance
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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